Senior Director, Operations & Facilities Leadership

DR. MOHAMMED RIAD CHEHABEDDINE

Riyadh, KSA ********@*******.*** +966********* in/mohammed-chehabeddine SENIOR DIRECTOR – OPERATIONS, FACILITIES MANAGEMENT & PROJECTS 20+ years of success leading / training teams of 1,500, devising strategies, and managing multi-site facilities portfolios (SAR 200M) across government, aviation, and commercial sectors, focused on driving operational excellence / sustainable business growth. Track record of steering large-scale projects and digital transformation initiatives, encompassing BMS / SCADA / CAFM / CMMS integration, service models creation, large-scale contracts execution, HVAC systems upgrade, and smart city infrastructure support. Continuous improvement Champion with a history of achieving cost savings of SAR 1.2M and enhancing service / operational efficiency by facilitating organisational restructuring, enhancing workflows, and leading cost control and resource optimisation initiatives. Successful in remediating service inefficiencies and restructuring reporting protocols to strengthen compliance, restore client confidence, and secure renewal of contracts valued at SAR 25M. History of managing budgets, driving CAPEX/OPEX monitoring, and devising risk mitigation plans. Knack for influencing senior leadership in making informed strategic decisions. Deep knowledge of ISO standards and compliance systems, including ISO 9001, 14001, and 45001 frameworks.

CORE COMPETENCIES

Strategic Operations Leadership

Project Leadership

Facility Management

Continuous Improvement

Compliance & Auditing

Operational Governance

Service & Performance Excellence

Strategic Planning & Execution

Organisational Restructuring

Change Management

Budgeting & Forecasting

Financial & Risk Governance

Cost Control & Resource Optimisation

Executive-Level Reporting

Contract Lifecycle Management

Corrective Action Planning

Team Building & Leadership

Talent Development

KPI Dashboards Creation

Succession Planning

Executive Engagement

OPERATIONS, FACILITIES MANAGEMENT & PROJECTS ACHIEVEMENTS Realised a 30% reduction in monthly deductions, restored client confidence, and secured a renewal of contracts valued at SAR 25M by leading a team to remediate deficiencies and restructure reporting protocols. Drove 40% improvement in task completion rates, reduced overtime costs by SAR 1.2M, and enhanced team accountability by facilitating organisational restructuring and launching targeted training programmes for cross-functional teams. Enabled real-time decision-making, contributed to 20% faster approval cycles, and earned commendation from the GM for data clarity by creating executive dashboards, delivering presentations highlighting financial, compliance, and manpower data. Attained 95–98% SLA adherence across 20 contracts by restructuring workflows and enhancing technician accountability. Drove energy cost savings of 10% to 20% across 15 large facilities by overseeing retrofit initiatives and BMS tuning. Managed the delivery of facility management services covering HVAC, electrical, civil, housekeeping, and CAFM/CMMS operations. Directed and trained a cross-functional team of 1,500+ members, improving service workflows and enhancing client satisfaction. Achieved 15% operational cost savings across airport facilities, reduced reactive maintenance by 35%, and improved asset uptime and reliability by restructuring the workforce allocation system. PROFESSIONAL EXPERIENCE

Johnson Controls Arabia, Riyadh, KSA

Regional Operations Manager - Contracts Aug 2025 – Present Manage contract lifecycle and create product / service strategies while ensuring alignment with the company's strategic goals in sustainability, customer satisfaction, and digital transformation. Oversee a diversified product portfolio of integrated building solutions (HVAC, fire safety, security, and automation (BMS/SCADA). Actively participate in strategic planning, budget forecasting, and board-level reporting. Headed / motivated multidisciplinary teams of up to 50+ professionals, executed structured training, and oversaw performance management and succession planning to build a highly productive work environment. Drove energy cost savings of 10%-20% across 15 large facilities by overseeing retrofit initiatives and BMS tuning. Led contract renewal and upselling efforts that included winning multi-year contract extensions worth SAR 45M. Fostered a high-performance work culture and boosted productivity / morale by mentoring a team of 10+ members. Regional Operations Manager - Contracts (Continued) Delivered strategic leadership in implementing key projects, including mega-campus O&M for universities and hospitals, smart city infrastructure support, retrofit and energy performance contracts (EPCs), and support for new FM contracts. Enhanced decision-making, improved service delivery, and met evolving business needs by producing executive dashboards / monthly performance reports and conducting quarterly strategic reviews. Safari Group, Riyadh, KSA

Senior Operations Manager Aug 2023 – Aug 2025

Conceptualised service strategy and led business development initiatives for integrated facility management solutions, including hard / soft services, CAFM systems, and energy optimisation packages. Aligned service offerings for commercial, healthcare, and industrial sectors by leading market analysis and client segmentation. Improved client retention and boosted contract value by 25% while developing new service models and driving digital enhancements. Aligned service roadmap with strategic growth targets and compliance frameworks while collaborating with operations, finance, and technical teams. Drove operational excellence and improved performance by establishing centralised reporting systems. Achieved 10–15% cost savings across key contracts, increased asset uptime, and reduced emergency callouts by 30% while conducting workforce audits and restructuring shift patterns. Steered the end-to-end implementation of major projects, including government facility O&M contracts, mobilizations for royal projects, corrective action programs and compliance audits, and CAFM / CMMS deployments. Enova by Veolia, Riyadh, KSA

Senior Facilities Manager / Tender Manager Jul 2018 – Jul 2023 Provided strategic direction to oversee facilities management across terminals, airside, and landside assets at King Khalid International Airport

(KKIA). Drove operational continuity in a high-traffic environment while ensuring strict adherence to GACA, ICAO, and Enova’s internal standards. Oversaw the delivery of HVAC services covering multiple terminals and support facilities. Drove 94%+ SLA compliance across all service lines and minimised client deductions and audit findings to near-zero levels by implementing performance dashboards and conducting audits / operational briefings. Improved productivity / morale, reduced staff turnover by 20%, and increased internal promotions while developing structured training programmes, setting KPIs, and executing recognition systems and career development pathways. Facilitated successful planning and execution of high-impact projects:

Terminal facility upgrades and asset lifecycle planning.

Emergency systems testing and compliance audits.

Mobilisation of new service zones and subcontractor onboarding. Carrier A/C International, Riyadh, KSA

HVAC Operations Manager Oct 2015 – Jun 2018

Directed a team of 120+ members to oversee service operations and business development aspects for Carrier's HVAC service portfolio, including chillers, VRF systems, and maintenance contracts. Expanded Carrier's footprint across the Central region of Saudi A rabia and contributed to double-digit growth in service contract acquisition while developing targeted campaigns and service packages. Achieved 30%–40% lead-to-client conversion rate through consultative selling and technical value propositions while hosting technical seminars, participating in HVAC expos, and initiating cold outreach to managers and consultants. Surpassed annual service revenue targets of SAR 50M by 15–20% through proactive account management and upselling. Increased regional service revenue by SAR 8M+ within two years while achieving a 12% reduction in service delivery costs and driving an 18% uplift in market share across Riyadh's commercial HVAC sector. Secured SAR 10M+ in contracts and expanded Carrier’s regional impact by developing 6 service models and upselling campaigns. Planned and implemented facility management projects, such as:

Execution of large-scale HVAC service contracts for hospitals, malls, and industrial parks.

Retrofit and upgrade projects for aging chiller systems.

Deployment of remote monitoring and predictive maintenance platforms. ADDITIONAL EXPERIENCE

Technical Maintenance Manager, Saudioger - Royal Palace, Riyadh, KSA, Oct 2007 – Jun 2015 Facility Engineer, Saudioger-Royal Palaces, Riyadh, KSA, Oct 2004 – Oct 2007 EDUCATION & CREDENTIALS

Doctor of Philosophy in Business Management Vilnius Tech University, Vilnius, Lithuania 2025 Master of Business Administration in Management Modern University of Business and Science (MUBS), Beirut, Lebanon 2010 Bachelor of Electrical Engineering, Communications & Electronics Beirut Arab University, Lebanon, Beirut 2004 Facility Management Training Certificate, 2021

Project Management Professional (PMP), Project Management Institute (PMI), Renewed till 2028 ISO 9001:2015 Lead Auditor Training, 2009

IP-Infrastructure Training Session, OGER SYSTEMS, 2014 The Professional Supervisor Training Program, SAUDI OGER LTD., 2013 The ABC's of Supervising Others, SAUDI OGER LTD, 2013 Microsoft Project 2003 Training Program, SAUDI OGER LTD., 2013 QMS Awareness Training Program. SAUDI OGER LTD., 2012 ISO 9001:2008 - 2 Day Internal Auditor Course, Canadian Standards Association (CSA), 2009 Process Auditing Training, Canadian Standards Association (CSA), 2009 Effective Solutions Using Root Cause Analysis, Canadian Standards Association (CSA), 2009 PROFESSIONAL MEMBERSHIPS

PMI membership Number: 1323388 since March 2010

Lebanese Order of Engineering, Membership# 31361 since July 2007 Associated with the Saudi Council of Engineers SCE, 2011. Membership# 62354 since May 2011 TECHNICAL SKILLS

IBM Maximo, SAP EAM, MS Project, Microsoft Excel (Advanced), PowerPoint, SharePoint, DocuSign, MS Teams

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