CMMS DATA ANALYST

MELODY J. TOLLIVER

Remote (U.S.) ********@*****.*** 480-***-**** linkedin.com/in/melody-j-tolliver

OPERATIONS ANALYST REMOTE BUSINESS OPERATIONS

Operations-focused professional experienced in monitoring service performance, improving workflows, tracking operational spend, and maintaining documentation across distributed corporate environments. Known for independent work style, strong judgment, and supporting steady-state operations through analysis, coordination, and process improvement.

CORE SKILLS

Operational Analysis & Performance Monitoring

Budget Tracking & Cost Awareness

Process Improvement & Workflow Optimization

Vendor & Service Oversight

Operational Documentation & Reporting

Cross-Functional Coordination

PROFESSIONAL EXPERIENCE

Jones Lang LaSalle (JLL) – Enterprise Client Account

Assistant Facilities Manager (Repositioned: Operations Analyst Focus) Dec 2022 – Present

Monitored operational performance across distributed business locations to support consistent service delivery.

Tracked maintenance and service workflows using CMMS to reduce disruptions.

Identified operational gaps and coordinated corrective actions with internal partners.

Tracked operational spend and supported cost-awareness initiatives.

Maintained operational documentation to improve visibility and continuity.

Coordinated vendor activities remotely through scope alignment and progress tracking.

Cognizant Technology Solutions

Facilities & Workplace Services Coordinator (Repositioned) May 2018 – Dec 2022

Improved operational consistency by monitoring service performance.

Developed and refined procedures to improve efficiency and standardization.

Oversaw vendor service delivery across multiple support areas.

Supported onboarding and space change workflows through cross-team coordination.

CalAtlantic Group, Inc.

Administrative Assistant (Repositioned: Operations Support) Oct 2015 – Feb 2018

Supported internal operations through vendor coordination and expense tracking.

Processed financial documentation and reconciliations for reporting accuracy.

The Ryland Group, Inc.

Executive Administrative Assistant (Condensed) Mar 2004 – Oct 2015

Supported business operations through vendor research and cost tracking.

Assisted with operational reporting and documentation.

CERTIFICATION

Facility Management Professional (FMP) – IFMA

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