Administrative Specialist and Data Entry Professional

ILONA GROSS

*************@*****.*** **** Sienna Sand Way Fort Mill, SC 29708 440-***-****

EDUCATION

Academy of Court Reporting Cleveland, OH

Associate of Arts Degree in Stenography June 1996

Cuyahoga Community College Cleveland, OH

Bachelor of Arts with a concentration in Early Childhood Development June 1989

PROFESSIONAL EXPERIENCE

The Carolina Center for Rheumatology and Arthritis Care, P.A. Rock Hill, SC

Front Desk Coordinator March 2012 – present

Handles scheduling, confirmation, cancellation, and rescheduling of appointments

Greets patients professionally at check-in, processes payment, prepares patient charts

Verifies that personal and insurance information for patients is accurate and complete

Responds to 40+ phone calls/day, handles faxes, monitors medical deliveries

Coordinates bi-weekly drug representative meetings with medical staff

Data Entry Specialist December 2011 – March 2012

Built new electronic database of patient records as part of transition to online system

Ohio Health Choice Akron, OH

Data Entry Specialist March 2006 – January 2008

Monitored physician records through daily updates of credentials and geographic information

Processed quantitative reports as requested by the marketing department

Qualchoice Medical Insurance Mayfield Heights, OH

Provider Credentialing Data Management May 2001 – March 2006

Fulfilled Provider representative requests, including correction of medical documentation, provider details

Appointed to manage Ohio Health Choice data changes, updates, monthly reports

Christian & Timbers, Inc. Beachwood, OH

Research Operations Assistant August 1999 – March 2001

Researched and verified vital client data in collaboration with research department staff

Conley Canitano & Associates Inc. Mayfield Heights, OH

Corporate Resource Assistant March 1999 – July 1999

Supported recruiting staff in onboarding process by editing contracts, brochures, status letters

Managed and continuously updated company database with new client information, data

Arranged weekly recruiter lunch meetings

South Euclid City Hall South Euclid, OH

Deputy Clerk August 1997 – March 1999

Utilized proprietary database to process parking and traffic violation tickets and payments

Utilized proprietary database to create reports and mail summons to delinquent customers

Assisted presiding Judge in preparing for upcoming court cases

SKILLS & INTERESTS

Technical: Microsoft Word, Outlook, Excel, Nexgen

Interests: jewelry-making, cinema, baking, travel

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