Finance and Customer Service Professional

Location:

Posted:

March 05, 2026

Jasmine O'Neill

Everett, WA

*************@*****.***

+1-425-***-****

Work Experience

Volunteer

Everett Eagles F.O.E 13-Everett, WA

January 2016 to Present

• Assisted in training new bartenders on drink preparation techniques, menu items, and customer service standards

• Adhered to all safety regulations regarding alcohol consumption and served responsibly according to legal drinking age guidelines

• Demonstrated knowledge of different types of beer, wine, spirits, and non-alcoholic beverages to make recommendations based on customer preferences

• Managed cash transactions accurately, handling payments and providing change to customers

• Prepared garnishes for cocktails and ensured they were visually appealing

• Maintained cleanliness and organization of the bar area, including restocking supplies and cleaning glassware

• Collaborated with kitchen staff to coordinate food orders with drink orders for optimal customer experience

• Developed and maintained strong relationships with existing members, ensuring high levels of member satisfaction and retention

• Assisted members with account management tasks such as updating personal information, processing payments, and resolving issues or concerns

Finance Coordinator

Cascadia Surgical-Mount Vernon, WA

October 2021 to March 2023

• Resolved billing inquiries and disputes from patients, insurance companies, and healthcare providers

• Collaborated with insurance companies to verify coverage and obtain pre-authorization for medical procedures

• Assisted patients in understanding their insurance benefits and financial responsibilities

• Developed strong relationships with patients by providing exceptional customer service and addressing their concerns promptly

• Maintained confidentiality of patient information in compliance with HIPAA regulations

• Managed patient accounts, ensuring accurate and timely billing for medical services rendered

• Utilized electronic health record systems to accurately document patient interactions and billing activities

• Performed financial counseling for uninsured or underinsured patients, offering payment plans or assistance programs when applicable

• Implemented effective strategies to reduce delinquency rates and improve overall collection performance

• Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation

• Developed strong relationships with clients by providing excellent customer service during the collections process

• Maintained accurate records of all collection activities, including phone calls, emails, and correspondence

• Prepared detailed reports on collection efforts, presenting findings to management for review and analysis

• Assisted in the development of policies and procedures related to collections operations

• Identified trends in non-payment or late payments, recommending proactive measures to mitigate future risks

Patient Care Coordinator

Everett Clinic-Everett, WA

August 2020 to October 2021

Bookkeeper

RET Physical Therapy Group-Bellevue, WA

November 2019 to August 2020