Resident Relations and Office Manager
Resume:
Latania M. Alston-Hill
*************@*****.***
Wilmington, Delaware 19802
EDUCATION
Howard Career Center, Wilmington, DE June 1987
SKILL HIGHLIGHTS
Over 30 years of experience in the customer relations and office management fields
Consistently exhibited team-oriented and professional behavior
Proficient in managing details, dealing with the public, and problem solving
PROFESSIONAL EXPERIENCE
MEADOWCREST AT MIDDLETOWN MIDDLETOWN, DELAWARE January 2025- 2026
Resident Experience Manager
Provide exceptional customer service to residents and their families by addressing inquiries, resolving concerns and ensuring their needs are met promptly and courteously.
Manage the move-in and move-out processes.
Overseer, manage and supervise ten receptionists/concierges, maintain payroll, and yearly reviews.
MEADOWCREST AT MIDDLETOWN MIDDLETOWN, DELAWARE May 2021- January 2025
Associate Director of Community Relations
Scheduling and conducting tours with prospective residents and family members
Engage and connect with prospective residents on the phone and in person in a professional manner
Assist in ensuring model suites/apartments are well maintained and presentable
Demonstrate effective communication and telephone skills
Demonstrate the ability to multi-task, answer prospect questions and support the Director with the overall sales efforts to secure move-ins
Create, organize, coordinate and assist in planning special community events
Order, maintain and keep an inventory of all marketing materials.
Maintaining the database with ensuring all information is entered accurately and timely.
THE SUMMIT HOCKESSIN, DELAWARE April-2017-January 2021
Senior Lifestyle Coordinator
Engage and connect with prospective residents on the phone and in person in a professional manner
Assist in ensuring model suites/apartments are well maintained and presentable
Demonstrate effective communication and telephone skills
Demonstrate ability to multi-task, answer prospects questions and support the overall sales efforts to secure move ins
Organize, coordinate, and assist in planning special community events
Keep an inventory of all marketing materials, assist, when necessary, in touring, ensure all information is entered in database accurately and timely.
Other duties as assigned
CAPITALONE WILMINGTON, DELAWARE April 2016-April 2017
Media Recovery Processor
Supply media for external/internal recovery customers such as buyers, agencies and NAN (National Attorney Networks)
Supplying the correct media requested by customers which can consist of statements, applications, charge off requests, payment copies, deficiency letters, repossession documents, sales slips, titles and lien transfers.
COMPUTER SKILLS
Working knowledge of Microsoft Word 2007, Microsoft Excel 2007, Microsoft Outlook 2007 and all office equipment.
Proficient in Protivity (Y of Delaware software)
Proficient in the Point Click Care and Matrix system software
Proficient in the VMWare database
Contact this candidate