Customer Service Specialist with Leasing Experience

Aurora Bencomo Customer Service

Representative

Experience

Customer Service Representative OneGas

MAR '24 - JUL '25

Leasing Professional Lifestyles at Hueco Valley, El Paso, Texas NOV '21 - DEC '23

Coding and Billing Specialist Academy Of Diabetes, El Paso, Tx FEB '16 - DEC '16

915-***-**** ***********@******.*** El Paso, Texas 79936 Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Responded to telephone inquiries and complaints following standard operating procedures. Addressed customers courteously using suitable methods and problem-solving skills. Utilized problem-solving techniques to identify solutions for complex customer inquiries. Adhered to company policies and procedures while providing superior service. Remained open to feedback from supervisor and peers to build and improve skills set. Analyzed current market trends to determine optimal pricing structure for vacant apartments. Handled all aspects of the leasing process including apartment tours, application processing, move-in and move-out procedures and conflict resolution.

Ensured compliance with applicable laws regarding landlord and tenant rights; addressed tenant complaints in a timely manner.

Responded promptly to inquiries from prospective tenants via phone calls, emails or walk-ins. Developed relationships with local real estate agents to build referral network for prospective tenants. Reviewed credit reports and background checks prior to approving applications; ensured accuracy of collected data.

Maintained accurate records of all transactions; updated database with new tenants' information and payment history.

Inspected vacant units before showings or move-in dates; scheduled repairs when necessary. Reviewed documentation for completeness prior to submitting claims. Processed electronic remittance advice files from insurance carriers. Created reports detailing trends in payments received from different insurers. Cash Office Clerk Marshalls, El Paso, Tx

JUN '15 - FEB '16

Picker & Packer Helen Of Troy, El Paso, Tx

JAN '13 - JUN '15

Head Beauty Advisor Walgreens, El Paso, Tx

FEB '02 - JAN '13

Education

MAY '86

Prepared monthly financial statements summarizing revenue collected from various payers. Utilized strong organizational skills to manage multiple projects simultaneously. Communicated effectively with supervisors and coworkers regarding store operations. Demonstrated ability to work independently or in a team environment. Analyzed cash flow and prepared daily reports to document financial activity. Provided excellent customer service while resolving payment issues promptly. Efficiently handled large volumes of currency transactions during peak hours. Maintained cleanliness of the checkout area and restocked supplies as needed. Picked customer orders, reviewing for correct number and type of product to eliminate errors. Rotated between jobs to pull items, pack items, and load pallets. Hand-selected and packed orders for shipment according to customer specifications. Prioritized tasks efficiently based on urgency of orders received from customers. Maintained organized and clean work area.

Sorted goods for distribution in designated areas. Communicated effectively with team members regarding order status updates. Consulted with customers to assist in finding best skincare and makeup products for skin type and look.

Promoted new products with events to boost sales and prospective customers. Shared expert product knowledge and demonstrated custom-fit solutions. Utilized point-of-sale systems to process payments, returns, and exchanges quickly and accurately. Used testers and sampling to demonstrate product application. Prevented store losses using awareness, attention to detail, and integrity. Stamped or attached price tags on merchandise by referring to price lists. Designed and set up advertising signs and displays of merchandise on shelves and counters to attract customers and promote sales.

Organized promotional displays and events to promote product sales. Leveraged sales skills to sell beauty club memberships, equipment warranties, and promotional impulse products.

Riverside High School, El Paso, Tx

High School Diploma

Skills

Property Tours Business Partnerships Till Counting Security Deposit Refunds Community Engagement Effective Written and Verbal Communication Customer Service Good Communication Skills Customer Service and Assistance Telephone Etiquette Languages

English

Fluent

Spanish

Fluent

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