Banking Customer Service Professional with Cash Handling Experience
Resume:
Tracey Peters
Mesa, AZ *****
************@*****.***
Work Experience
Bank teller
UMB Bank-Springfield, MO
• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
• Balanced cash drawer daily with zero discrepancies over XX months
• Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
• Promoted bank products and services to customers based on their financial needs and goals
• Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
• Collaborated with team members to achieve branch sales targets through cross-selling initiatives
• Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
• Handled confidential customer information securely in accordance with privacy guidelines
• Achieved a consistently high level of accuracy when processing large volumes of cash transactions
• Demonstrated strong attention to detail when verifying signatures, identification documents, etc
• Developed strong relationships with regular customers through personalized service
• Investigated discrepancies or errors promptly to ensure timely resolution for customers
• Maintained a clean work area following established cleanliness standards
• Adhered strictly to security protocols during cash handling procedures Customer service for 6 salesmen
Farmland Beef-Kansas MO
2001 to 2001
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings
• Developed strong relationships with key clients through regular communication and personalized support
• Utilized CRM software to accurately document interactions with customers and track issue resolution progress
Education
Sports,cheerleading,science (High school)
Ava High School-Ava, MO
August 1984 to May 1988
High school diploma or GED
Skills
Clerical experience Cash handling Caregiving Filing Customer relationship management Customer relationship building Property casualty insurance Interpersonal skills Research Search engines Technical Proficiency Time management Patient interaction Banking English Key Performance Indicators Typing - Average typing speed (1-60 WPM) Client interaction via phone calls Conflict management Patient care Microsoft Word Organizational skills Phone communication Guest relations Medical office experience Written communication Human resources Windows Computer literacy Conflict de-escalation Home care Attention to detail Phone etiquette Customer service Medical scheduling Computer operation Customer support Microsoft Office Computer skills Basic math Task prioritization Data entry Medical terminology 10 key typing Languages
• English
Certifications and Licenses
Driver's License
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