Accomplished Dispatch Manager with Customer Focus

JORDAN TEAVER

ALBANY, TX 254-***-**** *******@*****.***

Profile

Accomplished Commercial Dispatch Manager at Crawford Services, adept in strategic planning and customer relationship management. Enhanced client satisfaction through proactive issue resolution. Proven ability to adapt quickly, leveraging operations management skills to drive performance improvements. While successfully maintaining customer relations. Experience

09/2025 to 1/2026 Hot Shot Dispatcher

Various Owner-Operators- Texas

· Strong background in coordinating time-sensitive freight

· Negotiating load rates.

· Managing owner-operators

· Skilled in load boards, route planning, compliance tracking, and customer communication.

· Known for maximizing driver profitability while ensuring on-time, safe deliveries.

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· 08/2024 to 08/2025 Commercial Dispatcher Manager/ Customer Service Representative / Administrative Support

· Service Experts – Fort Worth, TX

· Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.

· Used key metrics and prepared reports for senior management to monitor the performance of commercial activities.

· Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.

· Strengthened team and organization by recruiting and hiring qualified employees. 03/2023 to 08/2024 Commercial Dispatcher/ Customer Service Representative/ Administrative Support Crawford Service – Grand Pairie, TX

· Self-motivated, with a strong sense of personal responsibility.

· Worked effectively in fast-paced environments.

· Skilled at working independently and collaboratively in a team environment.

· Proven ability to learn quickly and adapt to new situations.

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01/2014 to 01/2019 Dispatcher/ Customer Service Representative Crawford Service – Fort Worth, TX

· Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

· Communicate with drivers and personnel to coordinate the timely delivery of goods and materials.

· Directed dispatching, routing, and tracking of fleet vehicles.

· Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

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Skills & Abilities

· SERVICE TITAN

· DISPATCH SOFTWARE

· DECISION-MAKING

· POISED UNDER PRESSURE

· MULTITASKING

· COMMUNICATION

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