Sales Professional with Customer-Focused Growth

Jake Loera

El monte, CA *****

626-***-**** - **********@*****.***

Summary

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Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Skills

• Sales & Customer Retention • Consultative Selling

• Upselling & Cross-Selling • Customer Relationship Building

• Technical Troubleshooting • KPI-Driven Execution

• CRM & POS Systems • Workflow Optimization

• Multitasking • Cash handling

• Conflict resolution • Brand promotion

• Contract preparation • Microsoft Access proficiency Work History

07/2022 to 12/2025 In-Store Sales Representative

Charter Communications (Spectrum) – West Covina, CA Engaged walk-in customers using needs-based selling to recommend internet, mobile, and TV solutions.

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Exceeded monthly sales goals through strategic upselling, cross-selling, and tailored product positioning.

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Demonstrated devices and service features to increase customer understanding and confidence.

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Managed billing concerns, contract questions, and service issues with retention- focused solutions.

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Assisted with onboarding, device setup, porting, and troubleshooting to reduce repeat visits.

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Consistently achieved strong performance in KPIs including activations, upgrades, attach rates, and CSAT.

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• Conducted proactive outreach and engagement to increase store conversion rates. Supported inventory audits, merchandising updates, and loss-prevention procedures.

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Provided peer guidance and training support to new associates, improving team efficiency.

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Ensured compliance with privacy standards, documentation accuracy, and Spectrum quality requirements.

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• Assisted customers in selecting products and services tailored to their needs. 02/2018 to 01/2022 Parts Associate

Envision Motors- Mercedes-Benz – West Covina, CA

Provided accurate parts recommendations for retail customers, technicians, and service advisors.

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• Increased parts sales through product expertise and relationship building. Oversaw ordering, stocking, receiving, and cycle counts to maintain inventory accuracy.

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Fulfilled wholesale, retail, and internal service department orders with speed and accuracy.

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Utilized Dealer Daily, Dealer Tire, and Snap-on EPC to research and process parts efficiently.

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• Improved workflow by organizing stock systems and reducing discrepancies.

• Received and processed incoming parts shipments efficiently.

• Maintained accurate inventory records using dealership management systems.

• Researched vehicles and parts via physical catalogs and electronic means. 01/2014 to 02/2018 Automotive Detailer / Porter / Shuttle Driver Penske Audi – West Covina, CA

Conducted full interior and exterior detailing to maximize vehicle presentation and resale value.

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Coordinated vehicle movement between departments, reducing delays and improving service flow.

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Inspected vehicles for cosmetic or mechanical issues and routed findings appropriately.

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Maintained schedules for smog, registration, and reconditioning of dealership inventory.

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Provided timely and professional transportation services for customers and vehicles.

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Utilized advanced detailing tools to deliver high-quality service on luxury vehicles, ensuring optimal results.

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Trained new staff on best practices in automotive detailing techniques, fostering skill development within the team.

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01/2013 to 01/2014 Team Member / Team Leader

Which Wich – Azusa, CA

• Delivered excellent customer service during high-volume peak periods.

• Trained new staff on procedures, product standards, and food safety requirements. Maintained portion control, product freshness, and inventory rotation to reduce waste.

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Provided exceptional customer service by efficiently processing orders and addressing customer inquiries.

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Collaborated with team members to maintain cleanliness and organization of workspace and equipment.

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Ensured compliance with health and safety regulations, conducting regular checks and staff training.

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Education

Associate Of Applied Science: Architecture

Citrus College - Glendora, CA

06/2013 High School Diploma

El Monte High School - El Monte, CA

Certifications

Forklift Certification

Personal Information

Work Permit: Authorized to work in the U.S. for any employer

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