Customer Service Specialist with 5+ Years Experience

Tariq Iqbal

**************@*****.***

OBEJECTIVE

Dynamic professional with exceptional Communications and personable skills. A positive upbeat work ethic and excellent Business-Related acumen. I am Poised with great Customer Service skills problem solving, Driving Skills with Experience in Delivery with Amazon for over 2 years. Time management skills and excellent driving record. which I can use to contribute towards business success and growth with a flexible and positive aptitude. Available to work for the time desire in the area.

QUALIFICATIONS/ HIGHLIGHTS

Proficient in MS Office, Customer service skills with technical aptitude; Driving and Office Administration.

Professional EXPERIENCE

Woodforest National Bank -3/18/24-,7/20/25 Overnight Fraud Analyst Services Detections Specialist

Overnight Staff monitoring daily transactions for debit card services, Fraud, Disputes

Reviewing daily fraud transaction / reporting lost stolen/ managing Western Union

Transactions Monitoring.Fraud Review and Analysis, using PRM/ Mozart/Excel.

ZENITH NATIONAL GROUP INC, NY 2017 -2026 to Present (part time)

Office Administration.

Assists in applications for commercial lending projects internationally.

Office Support, Accounts management and overseeing our business projects.

Assisted in Kyc and CDD on investors and business clients.

Harborside +55 Community 03-15-23 to 03-15-24, Loss Prevention, Front Desk

Assisted in Front Desk Concierge Customer Service Excellence

Response for front office administration, reservations, and site security.

Acted as Loss prevention associated with access to surveillance and monitoring.

JOVIA FINACIAL CREDIT UNION, UNIONDALE NEW YORK (Dec. 15/2019 to Mar. 15/21)

Member Services Representative.

Ability to work in multiple queues (basic, advanced, advertise), while handling member and non-member telephone calls regarding multiple inquiry types which include but are not limited to: Credit union products and services,

Process and/or forward external payment requests from members/using Evolve/DNA Fiserv

Responsible for Debit/Credit fraud/alerts activation /suspensions. /renewals/fraud/dispute reports

Cross selling products and services / loans/ lines credit/ overdraft/ Credit Cards

Meet & exceed all productivity, sales and quality goals.

Well Care, NY 16-week project.2016 Quality Assurance Specialist (March 5, 2016, to June 5, 2016

Top performer for the company, I Completed the task of reaching out to providers to meet & exceed. star measure for key Hedis elements.

Key success: Completed & contacted over 200 sites and completed workload in 1 day. Exceeded company goals with above average compared to any Coordinator in office. Key contact for company.

Sought out additional sites for Hedis project. Trained and assisted fellow associates from day 3.

Anthem, (Quality Assurance/Improvement Coordinator (Exec Search Firm NY (April 2015-June 12, 2015 and Dec 2015 –Feb 05 2016)

A member of Quality Assurance team, with focus of gathering charts for Annual Hedis Review.

and abstracting key Hedis Data required by star measures. Knowledge of Facets, MRDB, QSHR, Emr systems.

Enterprise Consulting Inc.

Chart Retrieval Specialist May 1, 2013, to Jan 2015

I traveled to NY / NJ to key Hospitals & Physician’s office for assigned Chart’s review. Abstraction of key medical records; using multiple systems with excellent proficiency at various job sites.

• Top Medical Technician for the NY and NJ area. Proficient and knowledgeable in medical terminology with professional ability to finish and complete tasks, with efficiency & accurately.

Complete Medical Multispeciality NY

Credentialing Assistant and Medical Billing Intern April, to Dec. 2013

Learned to setup Medial appointments, billing in Practice Fusion, Sammy systems, I-clinic billing with electronic health records Training. I assisted in digital Marketing in setting up, Facebook, Twitter, and websites/ Ex. www.completemedicalny.com.

Learnt Credentialing. Learned Insurance verification, authorization, Patient Outreach.

Allstate Insurance Agency (Financial Service specialist) May 2011 to July 2012

Key projects developed, website, design, marketing, sales plans, customer service enhancement and administrative assistance. www.jvtassociates.com.

STARWOOD HOTELS AND RESORTS WORLDWIDE (TOP 50 Employers) Nov 29-04 to Jan-01/07

* Top Sales and customer service representative for the entire Starwood Center in 2006. (Highest sales 52% overall, over highest customer satisfaction survey winner)

BERACAH CANADA INC: Ontario, Canada (Buyer) Jan-99- Nov-06(Buyer)

*Operations Management; purchasing, marketing, and recruiting/support/Loss Prevention.

*Managed inventory of over million-dollar budget, improve sales by 30 % in 2 years

EDUCATIONAL BACKGROUND

Accounting and Payroll Administrator Diploma. (Associate degree) November 18, 2003 Sales Training/Medical Coding (2013)/QA (IT, 2015) project management essential certified. / White belt six sigma/Management and supervision certified, Business leadership certificate. (MSI Institute of Management) / Business Banking in fintech Diploma 2023

Digital Marketing Diploma .2021 (Udemy) Seo Certificate /Fraud Certificate 2023 Udemy

Business Administration Diploma IOMH, Reeds UK 2023; / Cert.in Medical Records,

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