Luella Jao
Organized and dependable candidate successful at managing
multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
**** *** ****** Drive
Salida,CA 95368
*********@*****.***
EXPERIENCE
Sales Associate/Retail Cashier
Rocky's Pet Supplies - Agana, Guam
Jan 2024 - June 2025
- Managed sales and cashier duties, ensuring efficient and accurate transactions.
- Assisted with stocking and merchandising to maintain an organized store layout.
- Participated in marketing efforts to boost store visibility.
- Handled inventory management to ensure product availability. HR Assistant
Torres Group of Companies - Guam
June 2021 - April 2023
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Answered and redirected incoming phone calls for office. Sales Associate/Retail Cashier
Birkenstock - Guam
Jan 2020 - Jun 2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
SKILLS
*Accounting
*Accounts receivable
*Financial record maintenance
*Invoice payment processing
*Cash handling
*Customer service
*Human Resource mgmt
*Employee onboarding
*Operations management
*Organizational skills
*Attention to detail
*Teamwork and collaboration
*Adaptability and flexibility
EDUCATION
International Business
College, Guam -Associate
of Arts: Hotel and Airline
Management
Thomson Education
Direct,
Scranton,PA-Bookkeeping
CERTIFICATIONS
Serve Safe Food Protection
Manager Certification, ANSI,
ANAB-CFP, October
Hazardous Waste Operations
& Emergency Response
Training