Efficient Customer Support Specialist with Detail Focus
Resume:
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<p style="padding-top:0;text-align:center;font-weight:bold" class="heading ng-binding">
Sandra
Williams
</p>
<p class="center" style="margin-bottom:0;text-align:center">
<span>
ngIf: personal.showaddress -->
ngIf: personal.city span ng-if="personal.city class="ng-binding ng-scope">Columbia,</span end ngIf: personal.city -->
ngIf: personal.state span ng-if="personal.state class="ng-binding ng-scope">SC</span end ngIf: personal.state -->
ngIf: personal.showcountry ngIf: personal.zip span ng-if="personal.zip class="ng-binding ng-scope">29210 </span end ngIf: personal.zip
span
ngIf: personal.address.toString .length>0 personal.city.toString .length>0 personal.state.toString .length>0 personal.showcountry personal.zip.toString .length>0 span ng-if="personal.address.toString .length>0 personal.city.toString .length>0 personal.state.toString .length>0 personal.showcountry personal.zip.toString .length>0 " class="ng-scope span end ngIf: personal.address.toString .length>0 personal.city.toString .length>0 personal.state.toString .length>0 personal.showcountry personal.zip.toString .length>0
span class="ng-binding">843-***-****</span ngIf: personal.phone span ng-if="personal.phone class="ng-scope"> </span end ngIf: personal.phone span class="ng-binding">********.**********@*****.***</span ngIf: personal.linkedin != '' span ng-if="personal.linkedin != ''" class="ng-scope"> </span end ngIf: personal.linkedin != '' span class="ng-binding">linkedin</span>
</p>
</div>
<div>
ngIf: type==1 -->
ngIf: type==2 -->
ngIf: type==3 p ng-if="type==3" style="text-align:center;font-weight:bold" class="heading ng-scope">Objective</p end ngIf: type==3 -->
ngIf: type==2 type==3 div ng-if="type==2 type==3" class="ng-scope">
<p class="no-margin ng-binding" style=" line-height:19px;text-align:center">
Efficient Customer Service Representative with more than five years of experience .Providing superior customer relationships via incoming telephone call in a fast paced automated,high-volume contact center enviroment,with the ability to handle callers request in a accurate,and professional manner.
</p>
</div end ngIf: type==2 type==3 -->
ngIf: type==1 -->
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<div>
<p class="heading" style="text-align:center;font-weight:bold">
Education
</p>
ngRepeat: u in univesities div ng-repeat="u in univesities" class="ng-scope">
<table class="uni" width="100%">
<tbody><tr>
<td style="font-weight:bold;vertical-align: top;" class="ng-binding">
Poughkeepsie High School
</td>
<td style="text-align: right">
ngIf: u.city span ng-if="u.city class="ng-binding ng-scope span end ngIf: u.city ngIf: u.state span ng-if="u.state class="ng-binding ng-scope">, </span end ngIf: u.state ngIf: u.showcountry -->
</td>
</tr>
<tr>
<td class="ng-binding">
Deploma ngIf: u.major.toString .length>0 span ng-if="u.major.toString .length>0" class="ng-scope">in</span end ngIf: u.major.toString .length>0 -->
Business Management
</td>
<td style="text-align: right">
<span class="ng-binding"> ngIf: u.showgrad -->
</span>
</td>
</tr>
</tbody></table>
<div>
ngIf: u.coursework.length>0 -->
</div>
<div style="clear: both div>
<div>
b style="padding: 5px 0 0 20px ">Key Points</b
<ul style="padding-bottom:8px;list-style:none" class="profile_objective">
ngRepeat: kpt in u.keypoints -->
</ul>
</div>
<div style="clear: both div>
</div end ngRepeat: u in univesities div ng-repeat="u in univesities" class="ng-scope">
<table class="uni" width="100%">
<tbody><tr>
<td style="font-weight:bold;vertical-align: top;" class="ng-binding">
Trident Technical College
</td>
<td style="text-align: right">
ngIf: u.city span ng-if="u.city class="ng-binding ng-scope">Charleston</span end ngIf: u.city ngIf: u.state span ng-if="u.state class="ng-binding ng-scope">, SC</span end ngIf: u.state ngIf: u.showcountry span ng-if="u.showcountry" class="ng-binding ng-scope">, United States of America </span end ngIf: u.showcountry -->
</td>
</tr>
<tr>
<td class="ng-binding">
Early Childhood Development ngIf: u.major.toString .length>0 -->
</td>
<td style="text-align: right">
<span class="ng-binding"> ngIf: u.showgrad -->
</span>
</td>
</tr>
</tbody></table>
<div>
ngIf: u.coursework.length>0 -->
</div>
<div style="clear: both div>
<div>
b style="padding: 5px 0 0 20px ">Key Points</b
<ul style="padding-bottom:8px;list-style:none" class="profile_objective">
ngRepeat: kpt in u.keypoints -->
</ul>
</div>
<div style="clear: both div>
</div end ngRepeat: u in univesities -->
</div>
ngIf: pos.length > 0 -->
ngIf: pos1.length > 0 -->
<div>
ngIf: skills.length > 0 -->
<table width="100%">
<tbody><tr>
<td width="50%" style="vertical-align:top">
<ul id="skillslist" class="profile_objective no-margin" ng-class="colstyle ul>
<ul style="display: block;" id="skillslist_" class="profile_objective no-margin" ng-class="colstyle ul>
</td>
<td style="vertical-align:top">
<ul id="skillslist1" class="profile_objective no-margin" ng-class="colstyle ul>
<ul id="skillslist1_" style="display: block;" class="profile_objective no-margin" ng-class="colstyle ul>
</td>
</tr>
</tbody></table>
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<div style="clear: both div>
<div class="job">
<p class="heading" style="text-align:center;font-weight:bold">Job Experience</p>
ngRepeat: j in jobs div style="padding-bottom: 8px;" ng-repeat="j in jobs" class="ng-scope">
<table class="uni" width="100%">
<tbody><tr>
<td style="vertical-align: top"><span><u class="ng-binding">Customer Service Representative</u></span ngIf: j.company.toString .length>0 span ng-if="j.company.toString .length>0" class="ng-scope">, </span end ngIf: j.company.toString .length>0 span><b class="ng-binding">Blue Cross Blue Shield c/o Kelly Services</b></span></td>
<td style="text-align: right" class="ng-binding"><span class="ng-binding">
Mar
2020
</span ngIf: j.toM.toString .length>0 && j.present != 'YES' span ng-if="j.toM.toString .length>0 && j.present != 'YES'" class="ng-scope"> -
</span end ngIf: j.toM.toString .length>0 && j.present != 'YES' ngIf: j.present == 'YES' ngIf: j.present != 'YES' span ng-if="j.present != 'YES'" class="ng-binding ng-scope">
Dec
2020
</span end ngIf: j.present != 'YES' -->
<br>
Columbia ngIf: j.state span ng-if="j.state class="ng-binding ng-scope">, SC</span end ngIf: j.state ngIf: j.showcountry span ng-if="j.showcountry" class="ng-binding ng-scope">, United States of America </span end ngIf: j.showcountry -->
</td>
</tr>
</tbody></table>
ngIf: j.des p ng-if="j.des style="margin-bottom:8px; line-height:14px" class="ng-binding ng-scope">
Resolved customers inquiries and issues related to product and services.Document customer interactions in the CRM system to ensure up to date records. Collaborated with team members to meet performance targets
</p end ngIf: j.des -->
<ul>
ngRepeat: d in j.duties -->
</ul>
</div end ngRepeat: j in jobs div style="padding-bottom: 8px;" ng-repeat="j in jobs" class="ng-scope">
<table class="uni" width="100%">
<tbody><tr>
<td style="vertical-align: top"><span><u class="ng-binding">Customer Service Representative</u></span ngIf: j.company.toString .length>0 span ng-if="j.company.toString .length>0" class="ng-scope">, </span end ngIf: j.company.toString .length>0 span><b class="ng-binding">Blue Cross Blue Shields c/o Kelly Services</b></span></td>
<td style="text-align: right" class="ng-binding"><span class="ng-binding">
Sep
2021
</span ngIf: j.toM.toString .length>0 && j.present != 'YES' span ng-if="j.toM.toString .length>0 && j.present != 'YES'" class="ng-scope"> -
</span end ngIf: j.toM.toString .length>0 && j.present != 'YES' ngIf: j.present == 'YES' ngIf: j.present != 'YES' span ng-if="j.present != 'YES'" class="ng-binding ng-scope">
Oct
2022
</span end ngIf: j.present != 'YES' -->
<br>
Columbia ngIf: j.state span ng-if="j.state class="ng-binding ng-scope">, SC</span end ngIf: j.state ngIf: j.showcountry span ng-if="j.showcountry" class="ng-binding ng-scope">, United States of America </span end ngIf: j.showcountry -->
</td>
</tr>
</tbody></table>
ngIf: j.des p ng-if="j.des style="margin-bottom:8px; line-height:14px" class="ng-binding ng-scope">
Assisted with providers enrollment . Spoke daily with 30-40 providers by telephone providing accurate product information an services to enrolled providers in our system.
</p end ngIf: j.des -->
<ul>
ngRepeat: d in j.duties -->
</ul>
</div end ngRepeat: j in jobs div style="padding-bottom: 8px;" ng-repeat="j in jobs" class="ng-scope">
<table class="uni" width="100%">
<tbody><tr>
<td style="vertical-align: top"><span><u class="ng-binding">Customer Service Advocate 1</u></span ngIf: j.company.toString .length>0 span ng-if="j.company.toString .length>0" class="ng-scope">, </span end ngIf: j.company.toString .length>0 span><b class="ng-binding">Blue Cross Blue Shields c/o Kelly Services</b></span></td>
<td style="text-align: right" class="ng-binding"><span class="ng-binding">
Nov
2022
</span ngIf: j.toM.toString .length>0 && j.present != 'YES' span ng-if="j.toM.toString .length>0 && j.present != 'YES'" class="ng-scope"> -
</span end ngIf: j.toM.toString .length>0 && j.present != 'YES' ngIf: j.present == 'YES' ngIf: j.present != 'YES' span ng-if="j.present != 'YES'" class="ng-binding ng-scope">
May
2024
</span end ngIf: j.present != 'YES' -->
<br>
Columbia ngIf: j.state span ng-if="j.state class="ng-binding ng-scope">, SC</span end ngIf: j.state ngIf: j.showcountry span ng-if="j.showcountry" class="ng-binding ng-scope">, United States of America </span end ngIf: j.showcountry -->
</td>
</tr>
</tbody></table>
ngIf: j.des p ng-if="j.des style="margin-bottom:8px; line-height:14px" class="ng-binding ng-scope">
Handled customer concerns complaints resulting in repeat and referral business. Maintained records of customers interactions and transactions,recording details and actions taken.
</p end ngIf: j.des -->
<ul>
ngRepeat: d in j.duties -->
</ul>
</div end ngRepeat: j in jobs div style="padding-bottom: 8px;" ng-repeat="j in jobs" class="ng-scope">
<table class="uni" width="100%">
<tbody><tr>
<td style="vertical-align: top"><span><u class="ng-binding">Community Service</u></span ngIf: j.company.toString .length>0 span ng-if="j.company.toString .length>0" class="ng-scope">, </span end ngIf: j.company.toString .length>0 span><b class="ng-binding">American Red Cross</b></span></td>
<td style="text-align: right" class="ng-binding"><span class="ng-binding">
Jan
1999
</span ngIf: j.toM.toString .length>0 && j.present != 'YES' span ng-if="j.toM.toString .length>0 && j.present != 'YES'" class="ng-scope"> -
</span end ngIf: j.toM.toString .length>0 && j.present != 'YES' ngIf: j.present == 'YES' ngIf: j.present != 'YES' span ng-if="j.present != 'YES'" class="ng-binding ng-scope">
Feb
2000
</span end ngIf: j.present != 'YES' -->
<br>
Poughkeepsie ngIf: j.state span ng-if="j.state class="ng-binding ng-scope">, NY</span end ngIf: j.state ngIf: j.showcountry span ng-if="j.showcountry" class="ng-binding ng-scope">, United States of America </span end ngIf: j.showcountry -->
</td>
</tr>
</tbody></table>
ngIf: j.des p ng-if="j.des style="margin-bottom:8px; line-height:14px" class="ng-binding ng-scope">
Assisted with organizing March of Dimes Event.
By calling local businesses to volunteer and advertised there products and services .
</p end ngIf: j.des -->
<ul>
ngRepeat: d in j.duties -->
</ul>
</div end ngRepeat: j in jobs -->
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