Customer Service & Process Coordination Specialist
Resume:
Tanya Patricia Mansilla
*************@*****.***
Cranston, RI 02920
Skills
Adaptability
Excellent personal relationships
Attitude of service
Teamwork
Fast learning
Languages
Spanish (Native)
English (Intermediate)
• Volunteer Work for the Rhode Island Hispanic Chamber of Commerce 2024 – 2025
I have been participating assisting in events, workshops, and networking opportunities designed to foster connections and promote collaboration among local and small businesses. Professional Experience
• GRUPODIT
BANTRAB/Banco de los Trabajadores in Rhode Island
Customer Service Support Specialist
November 2023 – June 2025
Represented a Guatemalan Bank to provide financial education and crucial financial services to the Guatemalan community residing in the United States, to make the financial connection easier. Assisted clients with opening savings and checking accounts, remittances, and international transfers.
• Waters Corporation/Milford, MA
Manufacturing Assembler
June 2021 – November 2023
Ensured precise packaging of various products, guaranteeing adherence to company guidelines and safety protocols. Utilized packaging equipment such as sealing machines, label printers, and pallet jacks to expedite daily tasks and maintain optimal productivity levels.
• Santos y Asociados – Guatemala City
August 2013 to October 2018
Managed the logistics for construction work permit procedures with relevant institutions in the city.
• Sales Executive/G4S – Wackenhut Electronica Guatemala February 2006 to December 2012
Provided evaluations and advice on electronic security products, attracted new clients, and followed up on their service needs.
• Customer Servicie /Grupo Financiero del Pais (BANCAFE – Guatemala) May 1996 to November 2005
Offered advice on banking services, developed new client portfolios, and delivered direct customer support while ensuring all internal procedures were completed satisfactorily for both, the institution and its clients.
• Executive Assistant/ Boca Costa Project between the European Economic Community and the General Secretariat of Planning of Guatemala
June 1994 to November 1995
During my work in the Boca Costa Projects, a joint initiative between the European Economic Community and the Government of Guatemala from 1994 until the project’s completion in November 1995, I performed various tasks to support the Project Management. These included coordinating meetings, maintaining project documentation, managing schedules and communications between involved parties, and drafting and presenting periodic reports on the progress of agricultural projects, which contributed to evaluating the effectiveness. Certifications
Especialista Financiero BANTRAB/BANCO DE LOS TRABAJADORES GUATEMALA LIFE COACHING CIDHI SCHOOL (In progress)
Education
ESL Intensive Program English as a Second Language/ Rhode Island College 3 years of Legal and Social Sciences (Humanities)
Mariano Galvez University – Guatemala
January 2013 to October 2015
Executive Assistant in Business
High School La Ilustracion School – Guatemala
January 1990 to October 1993
References:
- Nelly Fabiola Hoffens
- Jackie Parra
- Gregg Perry
Contact this candidate