Operations Leader and Strategic Programs Manager

RANETTE LOUGH

Paso Robles, California 805-***-****

*************@*****.*** https://www.linkedin.com/in/ranette-lough/

SUMMARY

A dedicated, resourceful, and forward-thinking business operations manager with extensive experience in client / vendor relations, process improvement, strategic planning, implementations, forecasting, project management, data analysis, and reporting. Pioneers strategic initiatives that ensure organizational excellence and drive continuous improvement. Fosters collaborative teams while building dependable partnerships and optimizing performance. An adaptable leader who enables a company to enhance business growth and deliver profitable and impactful results.

Supplier Monitoring Payroll Administration and Timekeeping Operational Efficiency Equipment Servicing

Accounts Payable and Accounts Receivable Document Management System Software Resources Oversight

Disaster Recovery Operations Calendar and Scheduling Software Material Preparation Company Event Coordination

EXPERIENCE

TRANSUNION, San Luis Obispo, California

Business Operations Manager, 2014-2026

●Worked with staff and vendor issues and conflicts to deliver solutions, propel experiences.

●Oversaw daily business operations by fostering deep professional relationships with associates and vendors.

●Implemented escalation procedures to effectively handle time-sensitive issues.

●Onboarded new hires, providing information and insight into corporate policies and procedures.

●Maintained facility including datacenter and generators.

●Planned and launched large-scale events.

●Served as point of contact for internal and external customers seeking support and information.

●Performed statistical, qualitative and quantitative analysis.

●Helped the team meet regulatory requirements by coordinating documentation and filings. Oversaw procedure documentation.

●Converted documents from one application to another.

●Ensured legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.

●Managed employment verifications.

GREATER CALIFORNIA FINANCIAL SERVICES, Paso Robles, California

Research Trainer, 2008-2014

●Helped the team meet regulatory requirements by coordinating documentation and filings.

●Worked both independently and collaboratively in a fast-paced environment.

●Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.

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