Customer-Focused Transportation Professional
Resume:
ZAID STANLEY
P.O. Box *****
Fayetteville, NC ***09
**************@*****.***
PROFESSIONAL SUMMARY
Experienced in customer engagement and transportation, offering strong problem-solving abilities and a focus on safety and reliability. Skilled in time management and communication, aiming to leverage expertise in a new role. Ready to contribute skills in customer service and organization to support and enhance team operations.
SKILLS
Cleanliness
Punctuality
Professional demeanor
Patience and tact
Communication and interpersonal aptitude
Safety awareness
Time management
Defensive driving
Problem solving
Adaptability and flexibility
Reliability
Active learning
EXPERIENCE
Rideshare Driver Fayetteville, NC
Uber/Lyft, January 2022 to Present
Provided excellent customer service to passengers, ensuring a pleasant and safe experience.
Safely transported passengers to and from various locations.
Utilized GPS navigation systems to efficiently transport customers along proper destination routes.
Demonstrated strong problem-solving skills when faced with challenging situations on the road.
Night Auditor Payroll/ Executive Guests Services Fayetteville, NC
Sai Krupa Hotels, December 2015 – January 2023
Accommodated hotel patrons by registering and assigning rooms, issuing room key cards, transmitting and receiving messages, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Guest services, daily reconciliation, payroll duties, and acted as liaison between online hotel partners and guests.
Cash handling and cash deposits
Driver Greenville, SC
Exel Transportation, August 2015 – December 2015
Driver Raleigh, NC
Pro Drivers of America, October 2014 – August 2015
Driver Fayetteville, NC
JB Hunt OTR, February 2014 – July 2014
Driver Fayetteville, NC
Pam Transportation OTR, July 2013 – January 2014
Assistant Manager Fayetteville, NC
RAC Acceptance, September 2011 – November 2012
Provided premier customer service to Roomstore customers in need of alternate financing.
Closed sales cycle by converting referred customers to rent-to-own agreements.
Educated customers on pricing options, features, and benefits of rental agreements.
Accurately completed appropriate documents to ensure customers received merchandise and partnership store received payment.
Maintained daily records for current and past due account activity.
Networked with partnership store management and consultants to gain referrals and educate partnership store staff of RAC Acceptances’ rental process.
Customer Service Representative Fayetteville, NC
Ameritraining/ Century Link, October 2010 – June 2011
Provided communications, High-speed internet, and entertainment services to customers in 33 states.
Presented available service bundles to new and existing customers to provide added value and savings.
Quickly establish rapport to create exceptional customer service experiences.
Assisted customers with service and billing issues to create win/win conclusions.
Sales Manager Fayetteville, NC
DF Marketing, February 2007 – October 2010
Maintained a digital prospect development and follow-up system.
Provided exceptional customer satisfaction through active listening while implementing advertising and marketing initiatives.
Provided a professional sales-oriented attitude while establishing and maintaining a positive rapport with clients.
References available upon request
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