Reliable Operations Manager with 15+ Years Experience
Resume:
Jovan Mendez
Los Angeles, CA
Phone: 818-***-****
Email: ************@*****.***
Professional Summary
Reliable, hardworking professional with over 15 years of management experience in high-volume operations and customer service environments. Proven ability to lead teams, manage daily operations, handle logistics, and maintain efficiency under pressure. Known for accountability, and adaptability. Seeking a long-term position with a reliable company where physical stamina, dedication, and responsibility are valued. Core Skills
● Money Handling & Cash Accountability
● Customer Service Excellence
● Heavy Lifting & Physical Stamina
● Team Leadership & Supervision
● Scheduling & Staff Coordination
● Inventory Management
● Safety & Compliance Procedures
● Time Management
● Fast-Paced Work Environments
● Problem Solving
● Operations Support
Professional Experience
Stagehand
Live Nation / Crypto.com Stadium / Kia Forum / BMO Stadium / Inuit Stadium / SoFi Stadium — Los Angeles, CA
2023 – Present
● Perform a variety of field jobs for concerts and music venues including electrical work, carpentry, video set up, and stage construction
● Load and unload trucks, equipment, and materials safely and efficiently
● Assist with set up and tear down of large-scale events under tight deadlines
● Work collaboratively with crews to ensure smooth operations and safety compliance Manager
El Pollo Loco — Los Angeles, CA
2008 – 2025
● Managed daily operations for a high-volume restaurant environment
● Supervised, trained, and scheduled staff to ensure smooth workflow and productivity
● Maintained inventory control and supply ordering
● Ensured safety, cleanliness, and compliance with company and health regulations
● Handled customer service issues professionally and efficiently
● Maintained operational efficiency in fast-paced, high-pressure conditions
● Demonstrated loyalty and commitment over 15 years of service Bartender
Catering Companies & Events — Los Angeles, CA
2010 – Present
● Delivered high-quality customer service in fast-paced environments
● Managed cash handling and point-of-sale systems
● Maintained clean and organized workstations
Work Strengths
● Dependable and consistent attendance
● Strong physical endurance and work ethic
● Ability to follow procedures and safety protocols
● Comfortable with routine, structure, and responsibility
● Adaptable to new systems and training
Education
High School Diploma
Granada Hills Charter High School — Granada Hills, CA Graduated 2005
Other
Reliable transportation and can work with flexible work hours. References available upon request.
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