Store Manager with Operational Excellence and Training Experience
Resume:
Stacey Pead
Zephyrhills, FL *****
*********@*****.***
Professional Summary
Proficiently looking for the opportunity to obtain a position that will utilize my knowledge and experience to help grow within the company. I will bring my strong organization, time-management, hard-working and enthusiastic qualities to the position.
Authorized to work in the US for any employer
Work Experience
Store Manager
Dollar General-Tonawanda, NY
April 2019 to May 2022
• Primary responsibilities include setting employee schedules, delegating work, hiring and training new workers, and ensuring customer satisfaction. Concentrate on store productivity and prosperity.
• Manage Store Daily Cash Flow/Petty/Deposit Counts and paperwork
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Optimized inventory control processes to minimize stock outs while reducing excess inventory by XX%
• Analyzed sales data and market trends to identify opportunities for product assortment optimization
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Implemented customer service initiatives that improved overall satisfaction ratings by XX%
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
• Identified areas of improvement within the store layout resulting in a XX% increase in average transaction value
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations
• Developed staffing schedules that optimized labor costs while ensuring adequate coverage during peak hours
• Mentored team members to develop their skills and advance within the company resulting in an XX
% increase in internal promotions
Assistant Store Manager
Family Dollar-Tonawanda, NY
March 2016 to January 2019
• Primary responsibilities include setting employee schedules, delegating work, hiring and training new workers, and ensuring customer satisfaction. Assistant managers work alongside store managers and concentrate on store productivity and prosperity. Store managers take on more administrative job duties and regularly communicate directly with Family Dollar corporate offices.
• Manage Store Daily Cash Flow/Petty/Deposit Counts
• Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
• Trained and mentored new employees on company policies, procedures, and customer service standards
• Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
• Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
• Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
• Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times
• Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies based on findings
• Led a team of XX employees by setting clear expectations, providing guidance when needed
• Contributed ideas during weekly meetings aimed at improving operational efficiency
• Served as acting store manager during periods of absence or vacation
• Assisted in the recruitment, hiring, and onboarding process for new employees
• Utilized point-of-sale systems to process transactions accurately and efficiently
• Provided exceptional leadership during high-pressure situations such as peak shopping seasons or unexpected incidents
• Collaborated with the store manager on setting sales targets and developing strategies to achieve them Resident Counselor/Direct Support Professional
Heritage Christian Services-North Tonawanda, NY
May 2012 to May 2014
• Provide direct support care to 6 individuals with mental, physical and developmental disabilities within their own residential home setting.
• Responsible on shift to maintain a clean atmosphere while helping to complete basic day-to-day tasks with individuals; such as cooking dinner, household chores, showering, etc.
• Guiding each individual daily to obtain the goals which the Behavior Specialists have set for them; and making a record for the state at the end of each shift stating if the goal(s) for said individual was completed and how many prompts it took to actually finish the goal. This is very important as these records go to the state as they need to see all progress the individuals make.
• Expected to keep a professional attitude at all times with fellow staff, especially in high stress areas of the job, as it is important that the individuals stay calm and safe.
• At necessary times I am responsible for making sure the individuals are taken to places they need to be; for example every Sunday I take 4 of them to church, over the Summer 2 individuals attend baseball, on Saturday afternoons 2 of them take therapeutic horseback riding and I have also recently attended them to the Harbor Club at the First Niagara Center for the baseball banquet.
• My main objective is to improve the quality of life for the 6 individuals I help support; to help push them to their goals and to become overall more independent in their everyday life.
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
• Administered medications according to prescribed schedules and documented any changes or reactions observed
• Implemented individualized care plans based on clients' specific needs and goals
• Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
• Promoted socialization by organizing recreational activities and outings for clients to engage in the community
• Maintained accurate records of client progress, behaviors, incidents, and medical information
• Responded promptly to emergencies or crisis situations following established protocols
• Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
• Developed positive relationships with clients through active listening, empathy, and effective communication
• Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures
• Provided emotional support to individuals facing challenges or difficult situations
• Demonstrated cultural sensitivity when working with diverse populations including different ethnicities, ages, and backgrounds
• Closely monitored medication administration to ensure compliance with prescribed dosages and schedules
• Collaborated with families/guardians to develop personalized care plans that aligned with individual needs/goals
• Aided in managing behavioral issues/changes through de-escalation techniques and implementation of behavior management strategies
• Participated in ongoing training programs to enhance knowledge/skills related to disability services
• Documented all interactions/observations accurately and maintained confidentiality of client information
• Assisted individuals in accessing community resources such as educational programs, employment opportunities, and recreational activities
• Provided transportation and accompanied clients to appointments, errands, and social outings
• Supported individuals with physical disabilities in mobility assistance including transferring, ambulation, and use of assistive devices
• Collaborated with healthcare professionals to ensure proper medical care/treatment for clients
• Implemented strategies to promote independence in daily living skills such as personal hygiene, meal planning/preparation, and household management
Quality Assurance Agent
Mueller Services-Tonawanda, NY
September 2008 to March 2012
• Reviewed home inspection reports completed by field staff, for insurance companies, for errors before billing cases back to the insurance company.
• Very detail oriented position.
• Had to keep a very well organized desk and be able to multitask all day while working at a fast pace.
• Expected to maintain a production at the company minimum of 75% or greater.
• Responsible for mainly reviewing all Brush/Wildfire reports in California and trained other employees on my account if directed to do so by my manager. • Utilized computer on a daily basis; emphasis on Microsoft
Word, Excel, and Power Point.
Education
Education (GED)
Kenmore East Senior High School-Kenmore, NY
September 2002 to June 2006
Skills
• Well Organized
• Word processing
• Store Management Experience
• Microsoft Office
• Supervising experience
• Very Quick Learner
• Management & Team Leadership Skills
• Microsoft Excel
• Leadership
• Payroll
• Microsoft Powerpoint
• Computer Proficient: utilize Microsoft Office efficiently
• Computer literacy
• Customer service
• Working with people with mental and physical disabilities.
• Quality Assurance
• Training & development
• Computer skills
• Management
• Retail Management
• Microsoft Outlook
• Staff training
• Communication skills
• Relate Easy with Others
• Microsoft Word
• Organizational skills
• Store management
• Excellent Communication Skills
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