Client Relations & Case Management Specialist
Resume:
Debra Guilfoile
Colchester, CT **415
**********@*****.***
Skills
MS Excel Data Processing Document Preparation MS Word
Typing Desktop Publishing PowerPoint 10 key
Internet Intranet Pitney Bowes Collator and mailing machine
Work Experience
Resort Advisory Group
1821 E Dyer Rd
Santa Ana CA 92705
03-2024 to 10-2024
Assigned to Las Vegas Office
I was a return employee for this company I manage a portfolio of 400 clients that are trying to get out of their timeshare contract. I was the liaison between the clients, the attorney, and any other ancillary contacts to facilitate the timely resolution of deeds,contracts, foreclosure documents. Making up to 100 calls a day inbound & outbound to stay in compliance with the local and state laws.
Soaren Management
8235 S. Eastern Ave
Las Vegas NV 89123
10-23 to 02-24
Member Solutions Representative
Full-service loan underwriting, verification of income, creating, sending and receiving of DocuSign documents. Inbound calls from clients that applied through various online sites for loans with less than perfect credit. Answered all questions as best as I could regarding our services.
Frontwave Credit Union – Oceanside, CA
April 2022 to 07-23
Customer Service Representative
Performed account research, processes account transfers, accepts requests and forwards to appropriate personnel for processing. Processes check orders, performs account file maintenance.
Cross-sells credit union products and services
Resort Advisory Group
1821 E Dyer Rd
Santa Ana CA 92705
Case Representative
02.2019 -2021
I manage a portfolio of 400 clients that are trying to get out of their timeshare contract. I am the liaison between the clients, the attorney, and any other ancillary contacts to facilitate the timely resolution of deeds, contracts, foreclosure documents. Making up to 100 calls a day inbound & outbound to stay in compliance with the local and state laws. General from office duties, phones, filing balancing cash drawer.
Banner Bank
McAndrews Rd
Medford OR
01.2018 -08.2018
Items process for all electronic transactions in a busy regional bank. Responsible for handling any rejected items, any teller paperwork error, client incoming calls, outbound calls to clarify transactions. Nightly cash balancing for our office and one weekly balancing of all batches for all branches.
Performant Recovery Inc.
Nebraska St
Grants Pass OR
10.2014-01-2018
Resolution Specialist
Primary responsibility was working within the parameters of federal, state as well as employer compliance guideline rehabilitating Federal Student loans. I managed a sizable portfolio of defaulted student loans Updating information using a wide variety of computer sources and providing information to resolve the default of payments. Provided account of all daily activity to determine all reporting needs.
Kelly Services
10901 Corporate Center Parkway
St Petersburg FL 33716
On Call clerical administrative assistant
Assigned to GS Services a Medicare affiliated company in a call center environment providing Superior service to home based food delivery. Inbound and outbound call’s, managing complex interface with drivers, Medicare representatives and recipients. Maintained reports for auditing and reporting purposes
Nevada Community Management
9440 W Sahara Ave, Las Vegas, NV 89117
Phone: 702-***-****
06-2021 – 01-2013
Marketing and clerical Staff
I was hired as a part time temporary file clerk. Part time position. I was responsible for a large amount of filing for 36 individual HOA Communities. Position turned into a full-time job that evolved into the person that used a Pitney Bowes 6 sheet collator and up to 3 inserts and Pitney Bowes mailing machine. Upon the retirement of the front desk person retired I was moved to that position that included all the other duties I was already doing.
Kelly Services – Las Vegas NV
On Call Personal
10/01/2010
Assigned to State of Nevada in the Energy Assistance Program (EAP) department. Responsible for reviewingapplication and determining if all documents follow program requirements are present and correct. If
Necessary, contact clients to obtain or explain the need for additional documents or an explanation. Follow up
On any documents the reviews’ have requested and make sure they are correct and accepted into the computer.
Computer update of information to help budgeted decision on client’s benefits. I was moved to a clerical
Support position when applications slowed down. Prior to that I was assigned to Republic Services as a scale
Master. Weighing vehicle, entering the computer correct weight, and vehicle number to ensure correct
Company accounting procedures.
Education
6/1976 Goldenwest College, HB CA6/1969 Kaynor Technical HS, Clark County Adult Education
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