Remote Collections Specialist for Consumer Debt Recovery

TANIA JOHNSON

Charlotte NC

980-***-**** ***************@******.***

REMOTE COLLECTIONS SPECIALIST CONSUMER DEBT RECOVERY

PROFESSIONAL SUMMARY

Remote Collections Specialist with experience supporting nationwide consumer accounts in virtual call center environments. Proven ability to manage high-volume outbound and inbound calls, negotiate payment arrangements, and resolve delinquent accounts while maintaining full FDCPA compliance. Self-motivated, reliable, and effective in remote performance-driven roles.

CORE SKILLS

Remote Collections

Consumer Debt Collection

Accounts Receivable

FDCPA Compliance

High-Volume Outbound Calling

Inbound Customer Calls

Payment Arrangements

Settlement Negotiation

Skip Tracing

Delinquent Accounts

Account Resolution

Dispute Resolution

Call Center Metrics

CRM Systems

Auto Dialer Systems

Microsoft Office

PROFESSIONAL EXPERIENCE

Remote Collection Specialist

Convergent Outsourcing, Inc. – Remote

07/18 – 06/21

• Managed a portfolio of delinquent consumer accounts in a fully remote environment

• Conducted high-volume outbound and inbound collection calls nationwide

• Negotiated payment plans, settlements, and promise-to-pay agreements

• Ensured strict compliance with FDCPA, state, and company regulations

• Documented all account activity accurately using CRM and dialer systems

• Met or exceeded monthly recovery goals, call volume, and quality standards

Remote Collections Representative

Portfolio Recovery Associates (PRA Group) – Remote

06/21 – 01/23

• Contacted consumers regarding charged-off accounts and repayment options

• Resolved billing disputes and provided account validation when requested

• Reduced account delinquency through effective communication and follow-up

• Maintained professional and empathetic tone during sensitive financial discussions

• Consistently met remote productivity and performance metrics

Remote Customer Service / Collections Agent

Alorica – Remote

02/23 – 12/25

• Handled inbound and outbound calls related to billing, payments, and account status

• Assisted customers with payment processing and repayment options

• Maintained accurate documentation in CRM systems

• Achieved quality assurance scores and call handling targets in a remote setting

EDUCATION

Harding University High School (Graduated 2017)

2001 Alleghany St

Charlotte NC 28208

TECHNICAL SKILLS

CRM Software

Auto Dialer Systems

Remote Call Center Platforms

Microsoft Word

Microsoft Excel

Microsoft Outlook

REMOTE-READY HIGHLIGHTS

• Home office–ready with reliable internet

• Comfortable meeting KPIs in virtual environments

• Strong time management and self-accountability

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