Remote Customer Service Specialist Resume Title: Remote Customer

Felicia Martin

Alford, FL 205-***-**** *******@***************.***

Remote Customer Service Resume

Objective

Remote customer service professional seeking a long-term base-pay remote position providing customer support, live chat assistance, and client communication. Open to U.S. regional remote and contractor roles.

Skills

Customer Service Support

Live Chat and Phone Support

CRM Systems (Salesforce, Clio)

Data Entry and Documentation

Customer Communication

Microsoft Office (Word, Excel, Outlook)

Google Workspace

Scheduling and Calendar Management

Remote Collaboration Tools (Slack, Teams, WebEx)

Professional Experience

Customer Support Representative – Arise Virtual Solutions (Remote) (November 2014 – June 2022)

- Provided live chat and phone support for Fortune 500 client programs

- Answered customer questions regarding products, orders, and accounts

- Documented customer interactions using CRM systems including Salesforce

- Transferred calls and escalated issues when necessary

- Maintained strong customer satisfaction in high-volume environments Client Support Assistant – Pioneertown Media, LLC (Remote) (January 2023 – May 2025)

- Communicated with clients via phone, email, and text messaging

- Collected and documented customer information in CRM systems

- Maintained accurate records and assisted with client documentation

- Worked independently while meeting daily productivity targets Client Services Coordinator – Pacific Cascade Family Law (Remote) (May 2022 – December 2022)

- Communicated with potential clients and gathered intake information

- Scheduled consultations using Google Calendar

- Maintained client records using CRM tools including Clio

- Followed up with clients via phone and email regarding appointments Education

Valencia College – Orlando, FL Technical Certificate in Office Management

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