Felicia Martin
Alford, FL 205-***-**** *******@***************.***
Remote Customer Service Resume
Objective
Remote customer service professional seeking a long-term base-pay remote position providing customer support, live chat assistance, and client communication. Open to U.S. regional remote and contractor roles.
Skills
Customer Service Support
Live Chat and Phone Support
CRM Systems (Salesforce, Clio)
Data Entry and Documentation
Customer Communication
Microsoft Office (Word, Excel, Outlook)
Google Workspace
Scheduling and Calendar Management
Remote Collaboration Tools (Slack, Teams, WebEx)
Professional Experience
Customer Support Representative – Arise Virtual Solutions (Remote) (November 2014 – June 2022)
- Provided live chat and phone support for Fortune 500 client programs
- Answered customer questions regarding products, orders, and accounts
- Documented customer interactions using CRM systems including Salesforce
- Transferred calls and escalated issues when necessary
- Maintained strong customer satisfaction in high-volume environments Client Support Assistant – Pioneertown Media, LLC (Remote) (January 2023 – May 2025)
- Communicated with clients via phone, email, and text messaging
- Collected and documented customer information in CRM systems
- Maintained accurate records and assisted with client documentation
- Worked independently while meeting daily productivity targets Client Services Coordinator – Pacific Cascade Family Law (Remote) (May 2022 – December 2022)
- Communicated with potential clients and gathered intake information
- Scheduled consultations using Google Calendar
- Maintained client records using CRM tools including Clio
- Followed up with clients via phone and email regarding appointments Education
Valencia College – Orlando, FL Technical Certificate in Office Management