Dynamic Administrative Professional with Customer Focus
Resume:
Cynthia Davis
**********@*****.***
Murfreesboro, TN 37129
Dynamic Customer Service Representative with over 40 years of diverse administrative experience, dedicated to delivering exceptional service and fostering positive relationships. Expertise in resolving inquiries efficiently and collaborating with teams to enhance service strategies. Committed to maintaining a customer-focused culture while continuously developing skills and knowledge. Proven ability to engage effectively with clients and contribute to organizational success through strong communication and problem-solving abilities.
Work experience entry
Data Entry Specialist
ExcelHealth Group
Medical data entry
Sept 2025 – Feb 2026
Senior Customer Service Representative
Whirlpool Corporation Murfreesboro, TN
Deliver exceptional customer service and support for Whirlpool consumers. Foster positive relationships through respectful interactions. Resolve customer inquiries efficiently and effectively. Collaborate with team members to enhance service strategies. Contribute to a customer-focused culture within the organization.
June 2021 – Aug 2025
Assistant to Director
Manchester Chamber of Commerce - Manchester, TN
Aug 2020 – March 2021
Promoted chamber to visitors and local communities through phone and in person engagement. Managed monthly membership invoicing and follow-ups. Assisted director with luncheon registrations and event coordination. Maintained up-to-date spreadsheets for tracking purposes. Ensured accessibility to director and executed instructions efficiently.
Production Assistant
Elite/Brentwood Court Reporting Services
Smyrna, TN
Feb 2019 – April 2020
Managed daily appointments for court reporters. Provided status updates and produced documents for attorneys. Delivered superior customer service and coordinated with court reporters. Maintained document filing and formatting standards. Ensured timely delivery of documents in correct formats.
Assistant to Area Manager
Bridgestone
Lavergne, Tn
Aug 2015 – Sept 2019
Superior collaboration with co workers in 7 departments Daily data entry Quarterly department audits Daily scheduling for my co workers
Legal Assistant/Paralegal
Buchanan & Associates
2000 - 2015
Managed client intake and conducted thorough research on relevant legal information. Gathered and organized documents to support case development. Followed up weekly with clients to ensure effective communication and updates. Prepared case summaries for presentation in court. Supported legal teams across various law practices, enhancing operational efficiency. weekly with clients and also on all pertinent information and finally summation before going in front of the Judge. These were the same duties I performed while I was with Blankenship & Blankenship and also Duggar & Associates. I worked as a legal assistant up until 2015.
Transcriptionist E-Typist - Remote
Stow, OH
2011 - present
Responsibilities Typing letters, briefs, interviews, depositions, etc.
EDUCATION
Student Penn Foster School June 2009 to May 2010
Associate in Business Management
Churchman's Business School - Allentown, PA
September 1981 to May 1983
Skills Customer service - 40 years
Filing
Accounts payable - 10+ years
Computer manager skills – 10 years
Warehouse experience
Office Clerical Experience - 40 years
Paralegal - 15 years
Front desk - 40 years
QuickBooks – 10 years
Microsoft Outlook - 15 years
Transcription - 15 years
Legal drafting 15 years
Research Legal research 15 years
Administrative experience 40 years
Data entry - 40 years
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