Operations Lead with Customer Service Focus
Resume:
Jocelyn Ramos ***** Jupiter Dr.
Houston,Tx *****
*******.*****.****@*****.***
EXPERIENCE
America Family Law Center,Houston — AFLC’s Service Lead/ Operations-Office Lead
January 2021 - August 2025
Supervised and coordinated daily operations across three departments, ensuring productivity and performance goals were consistently met. Oversaw scheduling and manage appointment openings to ensure accurate and efficient booking.
Organized and maintained the attorney consultation schedule to meet daily and weekly capacity targets.
Acted as the primary escalation point for client concerns, including processing refund requests and resolving issues to ensure customer satisfaction.
Provided leadership and guidance to departmental staff, ensuring adherence to company policies and high-quality service standards. Raising Cane’s Chicken Fingers,Houston — Certified Trainer
December 22,2018- December 2020
I take orders from Customers and process payments efficiently in the lobby and drive-thru.I clean tables, floors and other areas of the Restaurant. I practice excellent verbal and written communication. Followed proper safety procedures when handling and/or preparing food.I lift and carry, push or pull heavy objects up to 50 pounds. Can reach and grasp objects (including above head and below waistline).
Primerica Financial Services,Houston—Senior Representative August 2018-March 2019
I have a life insurance license. Worked as a financial helper. We help people get out of debt faster and different types of insurance. Hollister,Houston Galleria —Stock Associate
August 2015 - January 2016
I worked as a stock associate at Hollister and would work on many things when I was there. I would spend time fixing the clothes and receiving shipments putting the sensors on the items.
SKILLS
Active listening
Collaborative team worker
Cash handling
Excellent multi-tasker
Delivers exceptional customer
service
Professional speaking
ACCOMPLISHED
Graduated High School
Life Insurance License
LANGUAGES
English
Spanish
EDUCATION
Harmony School of
Ingenuity,Houston, Tx
—High School Degree
August 2013 - May 2017
I graduated from High School.
Contact this candidate