Executive Assistant & Office Operations Lead
Resume:
Sandra Carlo
**** ********* ***, **** *****, FL *3909
954-***-****– ******.***@*****.***
OBJECTIVES
Contribute creative ideas in an environment with a common vision.
Develop a strong foundation, learning architecture, and evolve with the expansion and growth of the company.
Transition and optimize my leadership, strategic, communications, and bilingual skills in support of the organization’s goals and objectives.
Executive Management Support Coordinator of Event and Travel Logistics
Administration of Spreadsheet/Reports Office Operations Liaison PROFESSIONAL EXPERIENCE
Humana, Miramar, FL
Executive Assistant to Regional Vice President – Market Administration Medicare 2015 - Present
Regularly coordinate all external and internal departmental meetings, handled all new employee orientation
Prepare correspondence, executive presentations and video conference calls
Maintain key relationships with customers
Facilitate the ordering and processing of all promotional materials
Assist the Account Executive and Account Advisors with the facilitation of enrollment meetings
Maintain business calendars and coordinate all individual and group business travel logistics and itineraries Boston Consulting Group, Miami, FL
Administrative Assistant 2012 - 2015
Provided all aspects of administrative support, i.e., arrange domestic and international travel, coordinate onsite and offsite meetings, greet visitors in a professional, courteous manner, answer and route calls appropriately
Maintained business calendars and coordinate all individual and group business travel logistics and itineraries
Worked on special projects as assigned or required and complete data entry projects
Coordinated and provisioned AV, Video, and other special equipment required for conferences and meetings
Ensured presentations, video conference, and/or dial-in lines are up and running prior to each meeting
Monitored working order of office equipment and arranged with facilities and IT to place service calls when necessary
Maintained inventory of all office supplies
Developed and maintain good relationships with service vendors
SMOF committee lead
Humana, Miramar, FL
Executive Assistant to Market Practice Leader - Commercial Sales 2011 - 2012
Regularly coordinated all external and internal departmental meetings, handled all new employee orientation
Prepared correspondence, executive presentations and video conference calls
Maintained key relationships with customers
Facilitated the ordering and processing of all promotional materials
Assisted the Account Executive and Account Advisors with the facilitation of enrollment meetings
Maintained business calendars and coordinated all individual and group business travel logistics and itineraries Executive Assistant to Market President 2004 - 2011
Responsible for calendar management, and extensive interaction with internal and external executives assistants, for the coordination of a variety of complex executive meetings
Communicated and handled incoming and outgoing electronic communications
Reviewed and summarized miscellaneous reports and documents; prepared outgoing mail
Coordinated and scheduled all executive travel logistics
Prioritized and managed multiple department projects Page 2
Pfizer Pharmaceuticals, New York
Global Business Group
Administrative Assistant 2001 - 2004
Responsible for all aspects of maintaining daily activities of the administrative office for the Senior Executives and Associate Managers
Supervised incoming calls, the distribution of direct mail, faxes, the organization and maintenance of files, scheduled appointments and worked simultaneously with executives during the execution of projects.
Maintained business calendars, scheduled and coordinated all individual and group travel logistics for department
Processed departmental purchases, maintained expense reimbursements and handled billing clients
Coordinated videoconferences, executive and staff meetings Consumer Marketing Department
Administrative Assistant 1996 - 2001
Facilitated the ordering and processing of all promotional materials and supplies
Coordinated all internal and external department meetings, managed scheduling of calendars and appointments for the Senior Managers and Directors
Processed all Accounts Payable and prioritized all financial departmental projects
Managed the online ordering of materials, literature and videos through the web-based system CNS Medical Department
Administrative Assistant 1994 - 1996
Organized and maintained detailed and complex data research protocols
Processed high volume of clinical study protocols
Coordinated all on-site and off-site meetings for investigators
Generated Medical Project Estimate proposals using the MANAGE System Program
Produced quarterly budget presentations and financial reports
Assisted the managers and vendors with department research projects ROERIG Division
Administrative Assistant 1991 - 1994
Organized and maintained detailed and complex data research protocols
Processed high volume of clinical study protocols
Responsible for all aspects of maintain daily activities of the administrative office for the Senior Executives and Associate Managers
Processed requests for unrestricted medical grants EDUCATION
Universal Class, Inc May, 2014
Excel Certification
Nova Southeastern University April, 2007
Hudson Institute of Entrepreneurship
& Executive Education
Administrative Professional Certificate
Ft. Lauderdale, FL
Marymount College June 1993 - 1996
Business Management – 30 credits
New York, New York
The Wood School
Executive Secretarial Diploma – Dean’s List June, 1983 Page 3
New York, New York
LEADERSHIP
Chair of the Humana Employee Action Team (EAT) – 2007 – 2012
Associate of the Month Award – June, 2010
Certificate of Attendance – Skill Path Seminar - The Administrative Assistants Conference – January, 2009 OTHER SKILLS
Excellent written and verbal English and Spanish skills
Advanced use of computer applications - Windows O/S & MS Office and CRM Databases
i -Procurement /via-ORACLE system
Notary Public for the State of Florida
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