Customer Support Specialist with Remote Experience
Resume:
Javier
Evelyn
Customer Support
Chicago, IL
**************@*****.***
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Skills
● Customer Support (phone, in-app, and chat-style communication)
● Microsoft Word
● Excel/Google Sheets
● Email and ticket-style workflows
● Fast, accurate data entry & documentation
● Multi-app / multi-dashboard navigation
● Time management & high-volume workflows
● Remote / independent work
● High reliability
● De-escalation, empathy, and complaint resolution
● Policy adherence & KPI/KRA-driven performance
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Experience
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Education
Amazon Flex / Delivery Driver
March 2025- November 2025, Austin, Texas
● Executed time-sensitive package deliveries while meeting strict route and time-window targets.
● Used Amazon’s delivery app, scanner, and navigation tools to manage stops and confirm deliveries.
● Contacted customers when facing access issues, unclear addresses, or delays to ensure resolution.
● Resolved delivery problems (gate codes, missing packages, incorrect locations) in a practical, customer-focused way.
● Supported overall station performance through reliable attendance and complete route fulfillment.
Uber & Lyft / Rideshare Driver
November 2015 - March 2025 Austin, Texas
● Completed thousands of trips with consistently strong ratings and positive customer feedback.
● Delivered professional, polite service to diverse riders; handled route changes, delays, and last-minute requests while keeping riders informed and calm.
● Used multiple apps and navigation tools simultaneously to manage rides and optimize routes.
● Maintained high acceptance and low cancellation rates in a metrics-driven environment.
● Documented issues clearly through the app and followed platform policies and safety standards.
Garfield High School / High School Diploma
1994, San Diego, CA
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