Multilingual Customer-Focused Operations Specialist

Jorge Perez Jr.

Alsip, IL 773-***-**** *************@*****.***

Special Skill/Assets:

●Fluent in written and spoken Spanish and English, Make personal connections and engage customers in courteous ways. Influence and educate customers.

●Excellent interpersonal and analytical skills, Ability to connect with team members. Diagnose problems and determine appropriate actions. Work successfully in high-stress situations. Read technical manuals and work orders.

●Ability to organize and work under extreme pressure, meet deadlines, interpret and apply, as well as maintain accurate records within compliance

●Educate customers with product knowledge efficiently, accurately and effectively.

EDUCATION:

●Oak Lawn Community High School, Oak Lawn, IL,60453

High School Diploma 2018

EXPERIENCE:

Hayes beer distribution - Shipping and Receiving (April 2022- Current)

●Pallet sizing, pallet placing, bottling and line cleanse.Promoted to inventory counter, and inventory experience, storing, stacking, moving and organizing production floor, manual counting. Shipping and receiving. Unloading and loading.

Clearwave Car Wash - Associate (October 2020- March 2022)

●Maintained a clean and organized work area, ensuring all equipment and supplies were readily available.efficiently walked and dried various vehicles meeting daily targets of 20+ vehicles per shift.guided customers to the wash station and ensured vehicles were properly aligned for optimal cleaning. Managed Daily Cash handling and provided excellent customer service to meet client needs.

Excellent Catering - Catering specialist (December 2018- October 2020)

●Gathered together all food supplies, utensils, decorations, heating elements, and serving trays needed for each catering event. Served food and beverages to guests while remaining conscious of dietary restrictions based on health and religion. Handled setup and takedown of all catering furniture and cooking equipment at each event. Adhered to all food safety and personal safety requirements and procedures.

Homewood Suites - Dishwasher (February 2017 - November 2018)

●Demonstrated ability to adhere to health and safety regulations and cleanliness standards. Proficient in operating industrial dishwashing equipment and ensuing it is properly maintained. Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health. Disposed of all food, waste and trash accordance with established health department regulations.

Volunteer Work:

Oak Lawn Respiratory and Rehabilitation Center

●Organized and Created games for residents. Helped prepare food and helped maintain the organization clean and helped it run efficiently. Assisted with rehabilitation exercises, ensuring correct techniques and safety measured were followed.

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