Client-Focused Sales and Invoicing Specialist
Resume:
Kristie Sponsler
Branson, MO *****
***********@*****.***
Enterprising individual with years of experience using most all current software and utility programs. Work daily with an extensive use of customer service, sales, inventory and invoicing. Work Experience
Sales Representative
Link Technologies-Dittmer, MO
October 2018 to Present
Assisted customers with their requests and answered questions to enhance satisfaction. Ensured high customer satisfaction by resolving issues with informed and amiable service. Demonstrated excellent telephone etiquette, managing challenging calls effectively. Boosted customer satisfaction through inventive solutions. Resolved issues with website orders.
Maintained high customer satisfaction by responding to inquiries. Checked the accuracy of information and settled differences with vendors prior to processing invoices for payment.
Handled the processing of invoice payments.
Entered statement details, reconciled accounts, and rectified discrepancies. Issued invoices, adjustments, and credit memos to clients. Calculated credit terms, discounts, and shipping charges for goods or services to prepare billing documents.
I have engaged in workshops, seminars, and training sessions to stay abreast of industry updates and regulations. My responsibilities have included data importation, scanning, and manual entry to ensure the precision of invoices. I have responded to customer inquiries about invoices and resolved any issues that arose during the invoicing and collection phases. By confirming the accuracy and up-to-dateness of vendor information, I have facilitated prompt payments. I have generated and sent out price quotations to potential customers. I have kept senior management or department leaders apprised of loaded items or issues encountered. Additionally, I have developed and delivered staff training and instructions. I have also completed or aided in complex or technical tasks and updated inventory and production records using warehouse management systems and scanning devices. Handled numerous daily shipments in a controlled atmosphere warehouse, preparing them for dispatch. Managed the receipt of deliveries, scanned packages, and updated the internal database with order details.
Supported colleagues on special projects, acquiring new skills and taking on additional responsibilities. Kept accurate records related to inventory, orders, and supplies. Organized, sorted, and maintained files of product orders and business transactions. Prepared merchandise for shipment by packing and labeling items for customers. Inspected packages and goods for damage, communicating with vendors for necessary replacements. Operated special-purpose equipment to move boxes, containers, and pallets, achieving production goals. Submitted requisitions for items and supplies that were out of stock. Fulfilled requests and supply orders, gathering materials to efficiently prepare orders. Front Desk Agent
PineMark-Saint Clair, MO
June 2017 to September 2018
Coordinated with internal departments to address a broad spectrum of guest requirements. Provided dining recommendations and assisted guests in organizing local activities to enhance their stay. Handled incoming calls and worked with staff to meet customer needs. Warmly greeted guests upon arrival, provided room keys, and informed them about policies and amenities.
Showcased the dining areas, pool, spa, and fitness center to both prospective and current guests. Received patrons at the front desk and engaged in friendly conversations during the check-in process. Performed end-of-day reporting and balanced registers to ensure financial accuracy. Collaborated with housekeeping and maintenance staff to solve building and room issues. Utilized software to confirm reservations and meet guest needs. Worked with the internal team to efficiently manage guest check-ins and check-outs and provide amenities.
Posted charges, updated accounts and issued bills to departing guests. Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Answered telephones and greeted visitors to assist, answer questions and direct. Communicated safety processes and procedures with customers during emergencies. Input customer data into reservation systems and updated to reflect room changes. Handled payment processing and provided customers with receipts and proper bills and change. Responded to inquiries and room requests made online, by phone and via email. Supervised daily operations of hotel front desk in absence of manager. Ticket Sales Representative
Comfort Inn by Choice Hotels-Branson, MO
January 2015 to December 2016
Applied coupons, processed discounts, and explained sales policies to customers. Replenished and organized items to maintain store presentation. Identified customer needs through inquiry and recommended optimal solutions. Utilized strong verbal communication skills to engage customers and ascertain their needs and preferences. Enhanced sales by maintaining tidy, well-stocked, and accurately priced areas. Updated store displays for special events and seasonal changes in merchandise. Managed the register, handled cash, and processed credit card payments. Balanced and reconciled the cash drawer at the end of each shift. Sold a range of general admission and VIP tickets to guests. Provided comprehensive assistance to every customer from store entry to the completion of their purchases. Secured customer tickets using a computerized ticketing system. Ensured efficient front desk operations at a high-volume hotel. Executed bookkeeping tasks to balance accounts and perform nightly audits. Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize Computed bills, collected payments and made change for guests. Greeted, registered and assigned rooms to hotel or motel guests. Received incoming calls and coordinated with staff to fulfill customer requests. Welcomed patrons to front desk and engaged in friendly conversations while conducting check Answered guest inquiries, recommending shopping, dining or entertainment. Reviewed accounts and charges with guests during check out process. Arranged tours, taxis or restaurant reservations for customers. Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
Transmitted and received messages using telephones or telephone switchboards. Kept records of room availability and guest accounts, manually or using computers. Verified customer credit to establish payment method for accommodations. Input and confirmed reservations for guests.
Contacted housekeeping or maintenance staff to report room or building issues. Advised housekeeping staff of rooms vacated and ready for cleaning. Prepared basic food service by setting up continental breakfast or coffee and tea supplies. Issued room keys
Assisted guests at check-in, providing information on various services within hotel. Arranged special accommodations for guest.
Education
Certificate in Mikrotik Sales Certification
MikroTik University
August 2022
Completed Certifactions in Dental Assisting
Oklahoma University Dental College - Norman, OK
2005 to 2005
Medical Assistant
Draughon College - Norman, OK
November 1990
Skills
• Customer service
• Problem Solving
• Sales
• Accounts receivable
• Multi-line phone systems
• Computer skills
• Warehouse Management System
• Account Reconciliation
• Phone Etiquette
• Training & Development
• Office Management
• QuickBooks
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