CIO

Shannon Hill

***** * ***** **, ***** Creek, US, *5142 616-***-**** *******@************.***

Summary

Dynamic IT leader with over 35 years of experience in infrastructure and operations management. Specializes in designing and optimizing scalable, secure systems while effectively managing budgets and large teams. Proven in aligning technology strategies with business objectives, driving operational efficiency, and fostering cross-functional collaboration. Skills

• Leadership & Strategy: Strategic Leadership, Technology Strategy, Business Strategy, Digital Transformation, Team Leadership, Team Development, Strategic Planning

• Technical & Operations: IT Operations, Cloud Services, AWS, Azure, Windows Server, Linux, VMware, Hyper-V, Active Directory, PowerShell, SQL Server, Infrastructure Management, System Integration, System Optimization, Disaster Recovery, System Architec- ture

• Security & Compliance: Cybersecurity, Data Security, System Security, Compliance Management, IT Compliance, Regulatory Compliance, Cybersecurity Collaboration

• Vendor & Project Management: Vendor Management, Budget Oversight, Change Management, Business Continuity, Risk Assess- ment, Risk Management, Project Management, Operational Excellence, Operational Strategy, Budget Management, IT Governance, IT Risk Management, Stakeholder Engagement, Client Relationship Management, Vendor Negotiation, Performance Metrics, Team Collaboration, Operational Planning, Technology Adoption

• Technical Tools & Applications: Agile, Scrum, ERP, CRM, HubSpot, Salesforce, Microsoft Dynamics, NetSuite, Cisco, VPN, ITIL, Technical Writing, Business Analytics

Employment history

HILL IT SERVICES 2020 - Present

Fractional Chief Information Officer Phoenix, AZ

Delivered fractional CIO services by designing and deploying robust IT infrastructure management solutions for small and medium-sized businesses.

• Directed a team of IT engineers and consultants to implement and maintain cloud-based systems (HubSpot, Salesforce, Workday, Microsoft Dynamics, NetSuite) while adhering to IT process and availability standards.

• Architected and executed the deployment of ERP and CRM systems, streamlining business processes and enforcing security standards.

• Managed cloud migrations and optimized multi-cloud environments using AWS and Azure in line with industry best practices.

• Developed and executed disaster recovery plans to ensure business continuity and mitigate potential operational risks.

• Conducted comprehensive IT service health checks using ITIL principles to identify gaps and implement improvement plans.

• Cultivated and managed vendor relationships to secure key technological solutions and maintain budget oversight. FAIRMARKETS TRADING 2018 - 2020

Senior Vice President of Technology Grand Rapids, MI Oversaw global technology operations for a FinTech firm, managing a $30M+ annual budget and leading a team of IT professionals to support complex IT environments with a focus on availability and security standards.

• Supervised infrastructure across global financial datacenters (Equinix) to enhance system reliability and optimize performance.

• Directed multiple system and software upgrades, ensuring compliance with IT process standards and regulatory requirements.

• Coordinated cross-functional teams to enhance trading platforms, driving operational efficiencies and aligning IT operations with business objectives.

• Developed and managed vendor relationships, overseeing contracts worth up to $2.5 million and ensuring optimal service delivery. SMB CONSULTING SERVICES 2014 - 2017

Managing Partner Chicago, IL

Provided IT consulting services to SMBs, helping them design and implement scalable technology solutions to achieve business objectives.

• Led client projects from planning through execution, ensuring on-time delivery and satisfaction.

• Led a team of consultants to manage IT systems and drive system migrations and optimizations.

• Managed client relationships and ensured successful project delivery across various industries. SOFTCHOICE CORPORATION 2012 - 2014

Senior Systems Engineer Chicago, IL

Advised clients on Microsoft Server technologies and led system migrations, delivering solutions that enhanced business operations.

• Led multiple Exchange migrations and implemented SCCM/SCOM solutions to streamline IT operations.

• Served as a project manager and SME across several initiatives, ensuring successful implementation of IT infrastructure projects. DR. HENRY T. NICHOLAS, III 2006 - 2012

Chief Information Officer Newport Beach, CA

Led IT operations across 12 subsidiaries, providing technology strategy and managing infrastructure for a high-profile client.

• Managed a large-scale datacenter and ensured reliable, secure IT operations across the organization.

• Led the design and implementation of virtualized server environments (VMware ESX/ESXi, Microsoft Hyper-V).

• Oversaw system management using Microsoft System Center and led technology initiatives for music production environments. ORACLE 2004 - 2006

Senior Windows Architect Salt Lake City, UT

Collaborated with cross-functional teams to design, implement, and manage enterprise-level software running on Windows infrastructure.

• Managed enterprise migrations and led the company-wide transition from Windows 2000 to Windows 2003 R2.

• Championed ITIL and MOF best practices to improve IT service delivery and efficiency. AVANADE 2004

Infrastructure Practice Director Houston, TX

Played a key role in the startup phase of a joint venture between Microsoft and Accenture, delivering enterprise IT solutions and consulting services.

• Managed large teams of consultants, overseeing all phases of enterprise IT projects.

• Contributed to the development of Microsoft Operations Framework (MOF) and was involved in client assessments to evaluate IT service maturity.

Education

Keller Graduate School of Management Jan 1991 - Dec 1991 Master of Business Administration

Devry University-Illinois 1987 - 1990

Bachelor of Science, Electronic Engineering Technology

• Achievements: Graduated in three years with a four-year degree. Courses

• Microsoft Certified Technology Specialist (MCTS): Microsoft, 2013

• Microsoft Certified Systems Engineer (MCSE): Microsoft, 2001

• Microsoft Certified Systems Engineer (MCSE): Microsoft, 1996

• Microsoft Certified Professional (MCP): Microsoft, 1995

• ITIL Service Management: Pink Elephant, 2001

• Time Management: Franklin Covey, 1995

• Sales & Negotiation: Zig Ziggler, 1993

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