QA Engineer - 9+ Years in Automation & Enterprise Testing

AMMAR MIRZA

New York, NY 516-***-**** *********@*****.***

PROFESSIONAL SUMMARY

- Implemented Level 1–4 automation maturity workflow across CardTech repositories, integrating AI- assisted unit testing, API, and UI automation into Jenkins and Capital One’s 7PS orchestration pipeline

- Developed intelligent REST API automation using Karate, validating credit card account transformation OAuth-secured endpoints, negative scenarios (400/403), and downstream service integrations within CI/CD environments.

- Leveraged Generative AI (GitHub Copilot + LLM-assisted prompts) to generate and refactor Spring Boot unit tests testing CardTech repositories.

- Engineered Selenium + Java automation using Cucumber BDD and Page Object Model, covering end-to-end Capital One payment workflows in secure enterprise environments.

- Enhanced UI stability by integrating AI-powered Selenium self-healing logic, dynamically adapting to locator changes and reducing regression flakiness across evolving front-end builds.

- Partnered with QA, development,and business stakeholders to translate Jira acceptance criteria into automation scenarios while maintaining enterprise traceability through XRAY and CI reporting dashboards. Results-driven Automation & Quality Engineer providing Customer Success Management, bringing 8+ years of experience optimizing software quality, user experience, and business outcomes. Adept at translating complex technical systems into actionable insights, building relationships with stakeholders, and ensuring measurable value delivery. Known for improving product adoption, driving customer retention, and aligning solutions with enterprise goals across financial and energy sectors

(Capital One, PSEG, HedgeServ).

CORE CAPABILITIES

Client Relationship Management Product Adoption Stakeholder Engagement Cross-Functional Collaboration Usage & Analytics Automation Strategy Agile & Scrum Continuous Improvement Change Management Data-Driven Insights

PROFESSIONAL EXPERIENCE

Capital One Financial Corporation – New York, NY

Automation Engineer / Ai-Enhanced Automation Engineer (Sept 2024 – Feb 2025) PSEG – Edison, NJ

Automation Engineer / QA Lead (Sept 2021 – Sept 2024)

- Led automation for Monarch OMS (Outage Management System), collaborating with business owners and operations to model outage workflows.

- Built a Selenium Page Object Model + Cucumber + Java framework integrated with Jenkins and GitHub for CI/CD regression testing.

- Increased system reliability by ~25% and reduced manual validation time by ~50% through automated smoke and regression suites.

- Drove stakeholder demos, agile ceremonies, and reporting; authored onboarding materials that reduced ramp-up time by ~35%.

- Conducted baseline and light-load performance testing using JMeter to validate OMS API response times, throughput, and stability under expected operational load conditions. PSEG Long Island – Uniondale, NY

Automation Test Engineer (Sept 2019 – Aug 2021)

- Supported MyAccount (customer portal), C&I; Portal, and NexxGenn analytics platforms serving >1.1M customers across Long Island.

- Defined test data strategies, reviewed requirements, and coordinated UAT testing efforts

- Developed and executed mobile automation tests using Appium (Java) for MyAccount IOS and Android applications, validating customer workflows such as billing, payments, and outage notifications.

- Utilized ServiceNow/JIRA for story tracking, defect management, and change governance across multi-vendor agile teams.

HedgeServ Corporation – New York, NY

Quality Assurance Analyst (July 2016 – May 2019)

- Modernized Reconciliation (RC1/RC2) and Entitlements testing using BDD with Cucumber + Selenium; boosted coverage by ~45%.

- Partnered with portfolio managers/operations to validate financial data for daily NAVs and risk analytics for backoffice systems; improved release stability.

- Built dashboards/health reports to surface defect trends and system stability; supported API and authorization testing with Postman.

- Performed manual FIX protocol testing for trade lifecycle workflows, validating message types (New Order, Execution Report, Cancel/Replace) and ensuring proper tag-level mappings for Back Office systems

Barnes & Noble College Booksellers – New York, NY

Test Engineer (Jan 2014 – May 2016)

- Validated APIs and backend processes for the national e-commerce platform supporting 600 university bookstores.

- Reduced post-release defects by ~20% via targeted test design.

- Coordinated cross-platform compatibility testing (web/mobile) and collaborated with business analysts on requirement traceability.

DATA ENGINEERING ACADEMY EXPERIENCE

Independent Study Program – Data Engineering Academy (2025 – 2026)

- Completed a project-based curriculum focused on Python, Pandas, SQL, and ETL pipelines for real-world data engineering applications.

- Designed and optimized Star Schema models (fact_daily_sales, dim_store_location, dim_product) to support BI reporting and forecasting.

- Built end-to-end ETL workflows to clean and transform multi-source datasets (CSV, JSON, APIs), improving data quality and query performance.

EDUCATION

Bachelor of Science – Interdisciplinary Biology, Stony Brook University, NY SKILLS & CERTIFICATIONS

Automation & Testing: Selenium WebDriver, Cucumber BDD, Appium, Postman, Fix 4.4, Jmeter ServiceNow, JIRA, Karate API

Programming & Tools: Java, Python, SQL, Pandas, JSON, XML, GitHub, Jenkins (CI/CD) Methodologies: Agile Scrum, TDD, BDD, SDLC Lifecycle Management Soft Skills: Stakeholder Communication, Customer Engagement, Analytical Thinking, Leadership, Process Optimization

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