Customer-Focused Sales & Service Professional
Resume:
XAVIER
EDWARDS
*************@******.**
Elmsford, NY 10523
Hardworking focused on maximizing team productivity and customer satisfaction. Quality- and service-minded professional. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Also blessed to be welcomed by any team.
PROFESSIONAL SUMMARY
Family First Life - Agent
Elmsford, NY • 11/2023 - Current
Standard Parking Inc - Greeter/Customer Service
White Plains • 07/2023 - Current
OUT DA MUD STUDIOS LLC - Owner
Elmsford, NY • 01/2021 - Current
WORK HISTORY
• Obtained client information by answering telephone calls.
• Resolved caller issues quickly and thoroughly.
Advised customers about new products and assisted customers in determining best insurance product for needs.
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Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
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Followed up on customers' inquiries to assess satisfaction with provided solutions.
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Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
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Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
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• Informed clients of policies and procedures.
• Currently I am a greeter and driver at standard parking plus My daily task include parking and organizing cars, keeping the work area clean, making sure each customer feels welcomed and comfortable
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• We pride ourselves on our customer service.
Implemented creative solutions to improve sound quality for various types of media productions.
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Developed strong troubleshooting skills by resolving technical issues during recording sessions.
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Demonstrated versatility by adapting to different genres, styles, and client preferences in audio engineering tasks.
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Enhanced audio quality by effectively utilizing mixing consoles, microphones, and digital audio workstations.
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SKILLS
• Customer Service (10+ years)
• Pro Tools (1 year)
• Customer service
• Sales Expert
• Consistent
• Team oriented
• Leader
• Role player
Recording Connection
New York, NY • 03/2018
Bachelor's: Audio Engineering
Westchester Community College
Valhalla, NY
Some College (No Degree):
Accounting
EDUCATION
Goodwill Industries - Backroom Supervisor
Elmsford • 08/2008 - 10/2018
Ollies Bargain outlet store - Sales Associate/Customer Service Durham, NC • 10/2014 - 09/2015
Wendy's - Cashier, Customer Service, Line Cook
Elmsford • 07/2013 - 06/2014
Strengthened relationships with clients through professional interactions and a dedication to delivering high-quality audio engineering services.
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Prepared for recording sessions by selecting and setting up microphones.
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Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
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Improved team communication by fostering an open dialogue between engineers, musicians, producers, and other stakeholders involved in projects.
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Organize and label all out going freight as well as organize any incoming supplies (cages,pallets,cage size boxes )
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• Drives the production team by example and not by orders
• Listens to employee grievances and deals with them accordingly Team player not afraid to let others take the lead if the task calls for it
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• I also have a way of solving problems in my own unique way Processed customer sales quickly and accurately while managing my cash register duties and answering the store telephone
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Administered cash transactions and customer checks, charges and store credits, while accurately balances register drawer
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Provided customer service by knowing inventory, sale information, store policies and procedures, and other related information
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Sorted, tagged and hung donated merchandise and kept merchandise neat and organized by appropriately distributing stock and pulling stock when necessary
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Assesses merchandise, made pricing recommendations and creatively prepared displays on the sales floor.
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Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
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Helped customers locate products and checked store system for merchandise at other sites
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Engaged with customers to effectively build rapport and lasting relationships
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Provided positive first impressions to welcome existing, new, and potential customers
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Solved customer challenges by offering relevant products and services
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• Prepared merchandise for sales floor by pricing or tagging Answered customer questions about sizing, accessories, and merchandise care
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• Engaged with customers to build rapport and loyalty Maintained calm demeanor and professionally managed issues in busy, high-stress situations
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Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
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• Consistently provided friendly guest service and heartfelt hospitality
• Promptly and empathetically handled guest concerns and complaints Demonstrated integrity and honesty while interacting with guests, team members and managers
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Operated the drive-through window and sales register quickly and efficiently
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• Greeted customers and provided excellent customer service
• Pleasantly and courteously interacted with customers Maintained high standards of customer service during high-volume, fast-paced operations
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• Prepared fountain drinks and ice cream items
• Prepared all food orders within a 2-3 minute time frame. Helped customers complete purchases, locate items, and join reward programs
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Answered questions about store policies and addressed customer concerns
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• Welcomed customers and helped determine their needs Currently Interning for audio engineering program. Knowledgeable about customer service and sales in most retail environments. ADDITIONAL INFORMATION
Sharp Mind quick study
Dedicated to advancing my life
Positive Attitude
Solution Based thinker
PERSONAL INFORMATION
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