Administrative & Customer Service Specialist

LEESHIKA THAMES

************@*****.*** 203-***-**** Ansonia, CT 06401

Summary:

Detailed Customer Service Associate known for having great organizational skills. Gifted at working with all types customers. Looking for a new role where hard work and dedication will be valued.

Skills:

Product Upselling

Customer Relationship Management

Payment Processing

Quality Assurance

Data Entry

Call Control

Customer Service

Data Gathering

Experience:

Advanced Radiology, Shelton, CT – Customer Care Representative

May 2025 – Present

Schedule, reschedule, confirm and cancel appointments for Radiology patients

Verify patient demographics, insurance and payment information

Follow up on patient referrals

Manage multiple phone lines

Schedule MRI, CT Scan, PET Scan and Ultrasound appointments

Transcribe orders for patients

Central Communications, Inc. Trumbull, CT – Call Center Representative

February 2022 – April 2025

Adhere strictly to all applicable laws and regulations pertaining to customer privacy

Developed effective working relationships with team members across multiple departments

Attended regular training sessions on updates and changes within the industry or organization

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer

Answered, screened and processed high volume of calls daily, with call management system and web-based communications

Quest Diagnostics, Wallingford, CT – Lab Technician

October 2021 – January 2022

Conducted daily laboratory maintenance, including cleaning and organizing

Performed quality control tests on incoming and outgoing materials to ensure safety standards were met

Monitored and maintained laboratory equipment, such as pipettes, centrifuges and microscopes

Recorded data from experiments into detailed lab reports for review by supervisors

Collected specimens from patients for testing in laboratory setting

Processed hematology and chemistry samples

Education and Training:

Central High School Bridgeport, CT

High School Diploma

September 1996

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