Experienced Administrative Assistant and Communicator

MICKEY WILLIAMS

Chesapeake, VA ********@*****.*** 757-***-****

SUMMARY

Experienced and effective communicator both oral as well as written. Very detail-oriented and analytical with excellent customer service skills and able to prioritize tasks, and expertise in all MS Office applications. Offering proven ability to take initiative with executive support duties, in addition to honed administrative skills.

SKILLS

Data Entry

Account Management

Problem Solver

Communication Skills

Customer Service

Client Management Skills

Decision Making Skills

Interpersonal Skills

WORK EXPERIENCE

COLLECTOR 2021 – Present

Spring Oaks Capital, Chesapeake VA

●Responsible for maintaining accurate detailed customer accounts.

●Make daily collateral calls to assist customers with debt management options.

●Maintain accurate accounts with legible forms and documents.

●Establish financial difficulties and assist account holders to manage their repayments.

TOLL COLLECTOR 2017 – 2018

City of Chesapeake, Chesapeake VA

●Determined operated vehicles and observed classifications.

●Collected and recorded toll receipts.

●Maintained cash drawer to included verifying by counting contents to provide accurate change to patrons.

●Provided directions, maps, brochures and publications as requested from patrons.

●Maintained accurate legible forms and documents.

EXECUTIVE SECRETARY 2011 – 2016

Streamline Truck & Bus Company, Hampton VA

●Prepared correspondence, reports, contracts, and documents for record keeping.

●Communicated information and provided support to potential customers.

●Maintained work schedule and office calendar.

●Arranged and confirmed day-to-day appointments.

●Organized internal and external events.

●Ordered supplies, equipment and tools.

Customer Service Coordinator 2009 – 2011

Virginia Department of Health, Chesapeake VA

●Provided outstanding customer service to local, state and federal government agencies in accordance with local school system policies and procedures.

●Aided clinicians administering immunization shots.

●Prepare and verify legal documents, record statistical information, review clinician logs and notes to ensure continuity of care.

●Completed database reports for the Center of Disease Contral.

●Maintained supply inventory as well as daily distribution of supplies of filed staff.

●Maintained daily log and essential reports for appropriated billing and reorders.

●Implemented discretion and independent judgment in handling client’s treatment plans.

EDUCATION

Hempstead High School, Hempstead NY 1984

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