Community Services and Crisis Response Leader

Marie Smith

Baltimore,Maryland ***** 410-***-**** ************@*****.***

Objective:

Motivated and detail oriented professional with a strong track record of delivering high quality work in fast paced environments. Known for strong communication, problem solving abilities, and a commitment to continuous learning. I am seeking an opportunity to contribute my skills and grow within a dynamic organization.

SKILLS

• Leadership

• Crisis Assessment

• Time Management

• Analytical Skills

• Situational Awareness

• Crisis Communication

• Planning and Coordination

• Microsoft word and excel.

• Ability to multi- task

Family Advocate Engagement Specialist Feb 26-Present

• Conduct assessments to identify family needs and developing individualized action plans

• Serve as liasion between families and community organizations schools, healthcare providers and social services

• Facilitated access to resources, including healthcare, education, housing and social programs

• Advocate for families’ rights and needs within social services, legal, and educational systems

• Maintain accurate records of family interactions, service provided and progress toward goals while ensuring confidentiality

• Turn Around Inc. Crisis Itake Coordinator Supervisor 2023 -Present

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• Coordinate and answer phone calls from the Hotline DV, HT, SA.

• Problem Solving ability and fast-paced discussion making.

• Acts as a lifeline & resources line for victims and survivors of Intimate partner, sexual violence, and Human Trafficking

• Monitor Essential Services like 211 and 911

• Serve the victim and advocate both fair and flexibility in dealing with victims, recognizing when a particular approach may not be helpful to a victim.

• Coordinates emergency shelter and with the specific focus on finding long-term stable housing.

• Supervised a team of 9 people

• BTST Services – Dispatch (Supervisor)

• Receive emergency and non-emergency calls, monitor driver logs, keep records, address problems, and dispatch appropriate team members

• Supervised 12 people

• Monitor weather reports and notify authorities if necessary.

• Schedule crew members for Intake, supervise staff reports weekly

• Making sure all freight was scheduled daily, assure all drivers completed their runs daily. Dispatcher out service techs if needed.

• Communicate with MSP and other public safety personnel via two -way radios. Gaudenzia, Inc -Care Coordinator (SCC Anne Arundel County) May 2022-Present

• Perform individual case coordination for MDRN services

• Conducting needs assessments with clients and developing goal plans in accordance with the needs and wishes of the clients.

• Making referrals to providers and assisting clients in connecting with providers for benefit programs, support services, training and educational opportunities.

• Assisting clients with attending their first outpatient appointment IOP /OP

• Collaborate with service providers and advocate for clients as needed for the state.

• Maintaining prompt and regular contact with clients in the ongoing provision of services within the service episode.

• Provide training and education to clients about MDRN services.

• Engage with providers to ensure placement.

Conduct outreach through:

• Cultivating and maintaining productive relationships with community contacts including government and non-government agencies, parishes, schools, and medical providers. Gaudenzia, Inc- Operations Manager Supervisor Dec. 2021 to May 2022

• Maintained accurate daily checks of the grounds

• Secured the grounds with my crew assuring the up kept grounds outside the buildings.

• Transported and acted as escort for clients who have medical appointments or other business outside the facility.

• Assisted with coordinating special activities and events that occur outdoors.

• Reported infractions and incidents to appropriate staff

• Coordinated and documented chores, smoke breaks, and any other in –house activities based on the program schedule document shift report daily

• Perform regular room checks to make sure clients are on floors or in their rooms per program schedule.

• Supervised a team of 25 people

The Climate Reality Project –Salesforce Consultant Feb. 2018 to Oct.2021

• Evaluated employee records and productivity to complete employee evaluations.

• Oversaw office inventory activities by ordering, requisitions, stocking, and shipment receiving.

• Maintained CRM database with customer updates and report generation.

• Maintained computer and physical filing systems. Crothall Services- Operations Manager S March 2015 to Dec. 2017

• Spearheaded department training for appraisals of new components.

• Investigated and resolved departmental non-conformances.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

• Supervised 100 people between 3 shift

• Served an instrumental role in organizational transformation and implementation and participated in 50% successful large-scale corporate restructurings.

• Ensured Medstar Health complied with the Joint Commission accreditation. ActioNet -CMS Contractor, Lead Tester June 2011 to Oct. 2016

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.

• Collaborated closely with clients to better understand the entire project scope Education

• Anne Arundel Community College

o Human Services-CACD Certification Anticipated graduation date: May 2029

o Crisis Service Certified 2016

• ITT Technical Institute – Indianapolis, IN

o Associate of Arts Management Information Systems July 2005

• Edmondson Westside High School, Baltimore, Md June 1994 o High School Diploma

Certifications

• Dispatcher Certification – Fairfax, Va

Contact this candidate