Administrative Assistant with Customer Service Expertise
Resume:
James Winslow
Administrative and Customer Services
Dover, DE 19904
********************@***********.***
Hands on management professional with extensive experience leading fast paced, high volume office operations.
Demonstrates success managing processes, people and projects and collaborating with cross- functional teams to
achieve business objectives. Strengths include adapting quickly and initiating strategic resolutions to operational
issues.
#readytowork
Work Experience
Assembler (Seasonal)
Lowes Home Improvement - Camden, DE
April 2018 to August 2018
• Assembled products utilizing various tools and equipment according to specification for customer satisfaction.
• Assisted customers with purchases and product information. Customer Service Representative (Temporary)
Sharpened Image for Transcore - Dover, DE
March 2018 to April 2018
Union, NJ
• Created, renewed and updated EZ Pass accounts.
• Reviewed traffic violations,
Inventory Associate (Part Time)
WIS International - Dover, DE
January 2018 to March 2018
Off -Premise quantity assurance.
Logistics Associate (Part Time)
Harbor Freights - Dover, DE
July 2017 to January 2018
• Retention and Pricing
• Replenishment
• Provided Customer Service.
Mail Room Associate /Admin Asst (Temporary)
CoreStaff for Canon @ Delaware State University - Dover, DE April 2016 to November 2016
• Processed inbound/outbound flats, parcels and faxes for faculty and students.
• Mail deliveries to faculty and students.
• Enacted as an Administrative Assistant. Enhanced mail room procedures.
• Adhered to student mailbox key distribution and retrieval.
• Assisted in all mail room and copy procedures as needed. Inventory Associate (Seasonal)
Integrity Staffing Solutions for Amazon - Middletown, DE October 2015 to December 2015
Provided inventory quality control assurance.
Retail Sales Consultant (Part Time)
RBD Staffing for Sprint - Camden, DE
August 2015 to December 2015
• Provided quality sales and customer service of cellular devices and accessories.
• Opened and closed location including processing daily monetary receipts. Office Assistant/Mail Room Associate (Temporary)
Robert Half for Brothers and Brothers Insurance Co - Uniondale, NY February 2015 to May 2015
• Ensured validation of dental and vision claim documents. Corrected and/or modified documents to be scanned and processed.
• Metered all outgoing mail in a timely matter. Identified issues with stock and needs for quality processing.
• Provided assistance to team's needs.
Document Imaging Processor
Capital One - Melville, NY
July 2007 to August 2012
• Performed document identification, scanning, indexing, quality control and quality boxing.
• Tracked department activities and prepared daily volume input reports.
• Streamlined and enhanced Scan Room procedures.
Office/Mail Associate
• Metered, sorted and delivered USPS and overnight packages to internal and external clients.
• Streamlined and enhanced Mail Room procedures.
Client Service Assistant (Seasonal)
Lloyd Staffing/ADP - Melville, NY
November 2006 to February 2007
Processed and ensured Stop Payments and Calendar Cards for multiple clients. Supervisor Analyst/Administrative Assistant/Office Assistant/Customer Service, Real Estate (Retired)
Verizon - New York, NY
September 1974 to November 2003
• Supervised Corporate Real Estate Dining Services Associates and CEO Executive Receptionists.
• Administered Corporate Real Estate Northeast Dining Services operations ensuring adherence to Verizon
policies, Board of Health standards, and Fire and Safety requirements.
• Coordinated equipment repairs and enhancements by on/off premise monitoring of 19 food service locations.
• Provided supervision for New York Downstate Administrative Services Mail Centers.
• Payroll Preparer and ECR Coordinator for 72 Northeast Administrative Services personnel.
• Physical Inventory Asset Coordinator for Administrative Services Northeast locations.
• Interim Supervisor for Administrative Services Graphics Department, Art Specialist, One Stop Shopping and Photography.
• Project Manager of the NYNEX Entry System at 1095 Avenue of the America interacting with Corporate Security to ensure the integrity. Trained and managed on-site personnel on Entry System operations and procedures.
• Interim Executive Assistant for Director of Administrative Services while maintaining assigned responsibilities as Videoconferencing Support Technician.
• Trained off-site personnel of operations and procedures to administer as Videoconferencing Coordinators.
• Videoconferencing Support Technician for the NYNEX Northeast region. Reassigned to 1095 Avenue of the Americas, NYC (Headquarters) by Director of Administrative Services to ensure CEO technical assurance.
• Customer Service Traffic Results Summary Clerk.
Education
Arrangement & Composition
Berklee College of Music - Boston, MA
High school diploma or GED
Skills
• MS Office (10+ years)
• Team Leadership (10+ years)
• Project Management (10+ years)
• Process Improvement (10+ years)
• Procedure Devekopment (10+ years)
• Strategic Planning (10+ years)
• Training and Development (10+ years)
• Vendor Relations (10+ years)
• Quality Control
• Serve Safe Food Services (5 years)
• Quantity assurance (10+ years)
• Microsoft Excel
• Microsoft Word
• Clerical Experience
• Payroll
• Customer service
Assessments
Customer Service Skills — Highly Proficient
August 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Contact this candidate