Customer Relations & Payroll Specialist Candidate
Resume:
Takisha Santiago
Tarpon Springs, FL *****
***********@*****.***
Professional Summary
I'm looking to secure a Customer relations/service position that will allow me to use my loving and caring motivation to help treat and accompany any person in need and use my interpersonal skills to increase customer satisfaction.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills and fully vaccinated. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Payroll specialist
Paychex-Saint Petersburg, FL
November 2023 to Present
• Managed all aspects of payroll administration, including data entry, calculations, deductions, and tax withholdings
• Maintained employee records in compliance with company policies and legal requirements
• Prepared and distributed paychecks or direct deposits to employees according to established schedules
• Responded promptly to employee inquiries regarding payroll matters, providing excellent customer service
• Performed regular audits of payroll data to identify errors or inconsistencies and make necessary corrections
• Generated various reports related to payroll activities such as earnings summaries, tax filings, and labor distribution analysis
• Stayed up-to-date with federal, state, and local regulations governing payroll processes and made necessary adjustments as required
• Collaborated with finance team to reconcile general ledger accounts related to payroll transactions on a monthly basis
• Collaborated with IT department in troubleshooting technical issues related to the online self-service portal for employees' access their pay stubs
• Maintained confidentiality of sensitive employee information at all times, adhering to privacy regulations
Retail Assistant Manager
Metro by T Mobile Authorized Retailer-Clearwater, FL July 2012 to March 2022
• Manage a team of mobile experts and help them perform to the best of their abilities.
• Manage schedules
• Manage daily numbers for profit and loss.
• Live observations / on the spot coaching.
Sales Operator
Best Buy-Clearwater, FL
January 2008 to December 2011
Cashier
Publix-Clearwater, FL
January 2007 to December 2008
Education
High School Diploma
Pinellas Park High School-Largo, FL
August 2002 to May 2006
Skills
• Multi-line Phones
• Cash handling
• Payroll
• Upselling
• Microsoft Office
• Store Management Experience
• General Office Skills
• Phone Etiquette
• Professional
• Leadership
• Sales
• Merchandising
• Computer skills
• Customer service
• Assistant Manager Experience
• Typing: 60 WPM (10+ years)
• Process Exchanges
• Credit Card Transactions
• Recruiting
• Retail Management
• Organizational skills
• Marketing
• Sales Management
• Hospitality
• Marketing & Sales
• Cash Handling
• Process Refunds
Contact this candidate