Experienced Administrative Professional with 20+ Years in Customer
Resume:
Natasha Walker
Dover, DE *****
***********@*****.***
Professional Summary
With 20+ years of experience in Customer Service, I would love the opportunity to further my career in a wide range of areas dedicated to providing a Superior level of Customer Service. With my excellent interpersonal, planning and customer service skills, I will be sure to add a strong level of Positivity and Professionalism.
Work Experience
Direct Care Worker (DCW)
Shorecare of Delaware-Dover, DE
May 2025 to Present
• Provide compassionate, person-centered care to clients, supporting daily living activities such as bathing, grooming, dressing, and toileting.
• Assist with mobility, and the safe use of assistive devices to promote comfort and prevent injury.
• Prepare nutritious meals, support feeding as needed, and monitor dietary restrictions.
• Administer and/or Assist with medications according to care plans and report any changes in condition to supervisors or healthcare professionals.
• Perform light housekeeping duties, including laundry, cleaning, and maintaining a safe, organized living environment.
• Offer companionship and emotional support to enhance clients’ well-being and reduce feelings of isolation.
• Provide transportation and assistance with errands, appointments, and community activities.
• Maintain detailed and accurate documentation of care provided, vital signs, behavior observations, and incident reports.
• Work with families, nurses, and interdisciplinary teams to provide quality care and support individualized care plans.
• Respond promptly to emergencies and follow established safety protocols and procedures. Executive Assistant
Bayhealth Medical Center-Dover, DE
September 2022 to March 2025
Executive Assistant to the Vice President of Resource Management/Procurement Division for Supply Chain Operations.
• Maintain the Calendar/Schedule of the VP to organize all meetings and conferences needed to attend.
• Compiling data from departments throughout the organization for reporting of usage of products in the hospital.
• Arranging travel accommodations to attend conferences and other engagements for VP.
• Send out correspondence on the behalf of the VP to the Healthcare Administration.
• Assist Buyers with information needed to complete Purchase Orders.
• Assist with monthly reports using Microsoft Word and Excel.
• Arrange Employee Engagement Events
• Manage onboarding for New Hires throughout the Division.
• Handling Inbound and Outbound Calls to assist customers with Supply Chain needs. Administrative Assistant
Bayhealth Medical Center-Dover, DE
August 2019 to September 2022
• Provided Administrative Support to Purchasing and Strategic Sourcing Teams with all daily needs such as scheduling meetings, handling inbound and outbound calls to address any Customer questions and/ or concerns.
• Managed the onboarding processes for all Vendors needing to obtain credentials to access all Bayhealth facilities.
• Scheduled All Employee Engagement and Team Building events
• Contacted Vendors for Order Status/Updates
• Organized departmental data for various reports using Microsoft Word; Power Point and Excel. VIP Services Coordinator
Dover Downs Hotel and Casino-Dover, DE
June 2004 to May 2019
• Call center environment
• Take inbound calls from casino and hotel customers.
• Make hotel reservations using the LMS system.
• Assist customers with purchasing tickets for special events such as concerts.
• Input reservations from third party sites, i.e. Expedia, Booking.com, Ihotelier and Travelocity.
• Respond to customers emails externally and internally.
• Assist the sales department with inputting charter bus groups visiting the hotel.
• Design spreadsheets using Excel, to input data to manage casino and hotel records.
• Reach out to customers via outbound calls or email to address any concerns and/or complaints. Education
GENERAL STUDIES (DIPLOMA)
Pleasantville High School-Pleasantville, NJ
September 1995 to June 1999
Skills
Customer Care Filing Front desk Call Center Customer service Microsoft Outlook Medical records Typing Customer Support Word processing Patient care Calendar Management Event Planning Clerical experience
Certifications and Licenses
Driver's License
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