Remote Executive Assistant - Underwriting Support Specialist

MARIAN G. GUNTING

Pasig City, Philippines +63-976-***-**** ******.*******@*****.***

PROFESSIONAL SUMMARY

Results-driven Underwriting Support Specialist with extensive experience supporting Australian life insurance applications from submission through in-force. Highly skilled in managing medical, financial, and administrative underwriting requirements while ensuring SLA compliance and maintaining audit-ready case records. Known for urgency, precision, and proactive follow-up that improves assessment turnaround, increases apps-to-in-force conversion, reduces NPW, and delivers a strong adviser experience in high-volume environments. PROFESSIONAL EXPERIENCE

Underwriting Support Specialist – Adviser Channel (Remote) Australian Life Insurance August 2022 – Present

● Supported high-volume Australian life insurance applications through underwriting assessment and policy issuance.

● Tracked, followed up, and resolved outstanding medical, financial, and administrative requirements per insurer SLAs.

● Managed medical evidence requests including PMARs, blood tests, ECGs, and specialist reports.

● Coordinated with advisers, insurers, pathology providers, and clinics to prevent stalled applications.

● Maintained real-time system updates and comprehensive case notes for adviser and underwriting visibility.

● Prioritized workloads to meet assessment turnaround during peak volumes.

● Escalated SLA risks, third-party delays, and system issues proactively.

● Ensured strict accuracy, confidentiality, and compliance when handling sensitive client and medical data.

● Supported audit and compliance reviews with complete, defensible, and well-documented case files.

Key Achievements:

● Closed 100+ underwriting tasks per month with high accuracy.

● Maintained average assessment time under 5 days.

● Supported apps-to-in-force conversion rates above 60%.

● Reduced NPW to below 14% through proactive follow-ups.

● Met same-day adviser response and system update standards. Administrative Support

Australian Life Insurance August 2019 – 2022

● Managed LIC InfoBox correspondence, routing documents to appropriate underwriting teams.

● Ensured timely internal communication to support underwriting workflow efficiency. Real Estate Virtual Assistant

Benito Realty Group September 2009 – March 2019

● Prepared and reviewed contracts, disclosures, and transaction documents for compliance and accuracy.

● Created and maintained property listings across MLS, company websites, and social media platforms.

● Coordinated with photographers, vendors, and agents for property marketing initiatives.

● Assisted with closing documentation to ensure smooth, timely transactions. Documentation Assistant

Huawei Technologies Phils., Inc. March 2008 – May 2009

● Verified and processed purchase requisitions via Oracle ERP.

● Coordinated with project teams and subcontractors on deliveries and payments. Accounts Receivable Specialist

Cellsite Communications May 2006 – October 2007

● Managed billing, collections, and account reconciliations.

● Analyzed AR data to identify process gaps and improve operational efficiency.

● Supervised daily operations and delegated administrative tasks. EDUCATION

Bachelor of Arts in Mass Communication

Far Eastern University, Manila

ADDITIONAL STRENGTHS

● High-volume workload and deadline management

● Strong adviser, insurer, and stakeholder communication

● Detail-focused with first-time-right execution

● Resilient, calm under pressure, and results-oriented

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