Experienced EA with 20+ Years, Remote Ready, Quick Learner

Kelly A. Velez

Morristown, NJ 973-***-**** *************@***.***

PROFESSIONAL SUMMARY

Executive and Administrative Assistant with 20+ years of experience supporting senior leadership across healthcare, consulting, and corporate environments. Expertise in scheduling, billing, travel coordination, office operations, and cross-functional support. OBJECTIVE

To work within a company where my long-term goals match and enhance company objectives.

EDUCATION

Bachelor of Arts – Psychology & Business, University of North Carolina at Pembroke PROFESSIONAL EXPERIENCE

Community Hope — Parsippany, NJ

Scheduling Assistant Feb 2025 – Present

• Create and maintain staff schedules using EasyShifts

• Onboard new employees and manage daily schedule updates

• Send mass communications through RAVE for open shifts

• Maintain safety documentation and Medicaid verification reports

• Provide front desk and cross-departmental support Terabyte Consulting — Remote

Executive Assistant Feb 2022 – Present

• Administer executive-level support to the CEO

• Manage client invoicing and monthly billing via BMS

• Coordinate travel and meeting logistics

• Authorize and process payments and invoices

Cigna — Remote

Executive Assistant Sept 2016 – May 2021

• Provide administrative support to clinical teams, including nurses and medial directors across multiple time zones

• Managed calendar, expenses, domestic and international travel

• Generated, compiled and distributed weekly clinical and operational reports

• Coordinated clinical documentation of claims review and authorization processes Cigna — Morristown, NJ

Executive Assistant Sept 2013 – Sept 2016

• Assisted the President and General Manager of Tri-State Sales

• Coordinated lunch and office supply orders

Orchestrated client based offsite meetings in various other states over multiple days

• Led office location move, met with vendors at new office space to coordinate logistics

• Directed March of Dimes fundraising initiatives

• Served as Safety Committee Team Lead

Shepard Industries — Morris Plains, NJ

Executive Assistant May 2011 – Sept 2013

• Functioned as the primary point of contact for clients regarding maintenance work orders

• Coordinated subcontractors nationwide for 900+ retail locations

• Created centralized subcontractor database

• Managed international travel and client communications Philips Healthcare — Parsippany, NJ

Data Operations Associate / Human Resources Assistant Nov 2007 – May 2011

• Produced commission and financial reports using SAP

• Facilitated custom product configurations across departments

• Managed HR onboarding, recruiting, and personnel files Ashland Chemical — Boonton, NJ

Executive Assistant June 2006 – Nov 2007

• Supported VP of Supply and Distribution

• Created reports using Excel, PowerPoint, SAP, and Salesforce

• Tracked quality incidents and managed travel and expenses Hampton Inn — Lumberton, NC

Guest Service Representative Sept 2003 – May 2006

• Managed front desk operations and guest relations

• Promoted Hilton Honors program

• Worked full-time while financing 100% of college education SKILLS & CERTIFICATIONS

Microsoft Word, Excel, PowerPoint, Access, Outlook, Visio, SAP, SharePoint, Workday, Zoom,, BMS, Stripe, EasyShifts

Executive Support, Scheduling, Billing, Office Management OSHA, FMLA, CPR/First Aid/AED, Notary Public

LEADERSHIP & ACTIVITIES

President, UNCP Campus Activities Board

UNCP Leadership Program

References available upon request

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