Operations and Administration Leader with 15+ Years Experience

ALISTAIR PAYNE

*** ****** ***** **, ******** SC, 29229 631-***-**** ********@*****.***

QUALIFICATIONS SUMMARY

Innovative professional with 15+ years of progressive leadership/ management and marketing expertise in diverse food processing, aircraft cleaning, medical assistant, restaurant, Human Resource, Administrative Assistant, Executive Assistant and marketing arenas. SKILLS AND HIGHLIGHTS

Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type WPM, Typing, Vendor Management, Writing, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Service, Data Collection, Data Entry, Schedule management, Problem resolution, Self-starter, Deadline-oriented, Microsoft Office, Report analysis, Staff motivation, Employee training and development, Current Procedural Terminology (CPT),Problem resolution Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research. CORE ACCOMPLISHMENTS

Storage management, Supply System, Logistic Organization Materials handling equipment Management: Safety: Environmental Coordinator: Skill Evaluator: Business Ethics FEMA: Use of Management: Improvement Tech for First Line supervisor: Procurement: Development in Programs: EEO FEMA, Environmental Coordinator: Skill Evaluator: Business Ethics Fema: workplace safety: workplace violence Awareness: Diversity Awareness: Fundamental of Human Resources. 8 Hours+16 Hours Security Guard Training, Loss Prevention Certificate, Fire Guard Certificate, Homeland Security, Weapons of Mass Destruction, Military Police Security Training, Storm Water Awareness, Waste Management. HR-Training. PROFESSIONAL EXPERIENCE

Express Oil Change & Tire Engineer’s, Columbia, SC Assistant Manager,2021-2024

Combining my in-depth automotive repair knowledge with your exceptional people skills, manage customer relationships and frequently serve as a liaison between technicians and customers, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.Assign and schedule work duties to auto service staff according to individual skill level.Serving all automotive service needs of customers.Oversee the hiring and training of an effective auto service team,Ensuring high teammate retention,Maintain compliance with quality standards,Developing customer satisfaction and retention,Problem solving - customer complaints,Aptitude to manage inventory, scheduling, equipment maintenance, etc.Capacity to lead and coach others,Teammate and customer/communication skills,Ability to recruit and select technicians and general service teammates successfully according to store requirements. Firestone Complete Auto Care, Columbia, SC

Assistant Manager,2021-2024

Combining my in-depth automotive repair knowledge with your exceptional people skills, manage customer relationships and frequently serve as a liaison between technicians and customers, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.Assign and schedule work duties to auto service staff according to individual skill level.Serving all automotive service needs of customers.Oversee the hiring and training of an effective auto service team,Ensuring high teammate retention,Maintain compliance with quality standards,Developing customer satisfaction and retention,Problem solving - customer complaints,Aptitude to manage inventory, scheduling, equipment maintenance, etc.Capacity to lead and coach others,Teammate and customer/communication skills,Ability to recruit and select technicians and general service teammates successfully according to store requirements. SSC Service Solutions, Columbia, SC

Unit Director, 2020-2021

Management of custodial crews for 7 schools. Issues supplies and equipment to workers to ensure quality and timely delivery of services. Performs daily inspections and follows through on all assignments to ensure task completion. Holds weekly staff reports and inspections. Meets with staff weekly to review task completion and future projects. Secures building after completion of work. Guides completion on projects to make sure they are completed timely and within budget. Reports budgetary issues. Mauzone Home Kosher Product’s of Queens, Woodside, NY Facility Sanitation/Building and Equipment Maintenance Manager/Admin Assistant/ DIR.Human Resources, 2013-2021 Getting maintenance done on office equipment and machinery, Managing holiday, sickness, attendance and absence records, Enforcing office protocols, Working with databases, Keeping appointments with clients, Taking calls, Managing inventory, Coordinating with other departments, Administers employee health, short-term disability, long-term disability, workers' compensation, leave of absence, Flexible Spending, Uniform Program, etc. Provides administrative support to human resources function as needed (e.g. correspondence generation, record keeping, file maintenance, HRIS entry). Performs other HR generalist duties as assigned. Building Effective Teams, Motivating Others, Listening, Managing and Measuring Work, Hiring, firing and training Staffing, Developing Direct Reports, Drive for Results. Manage Time and attendance, employee payroll for 80+. Manage and coordinate subsidy staffing with vendors. Administrative support directly, to the company President and investors. Continuum Security Consultant, Jamaica, NY

Senior Sales & Acquisition Account Manager, 2012-2013 Plan and execute advertising policies and strategies for organizations. Provide presentation and product demonstration support during the introduction of new products and services to field staff and customers. Consult publications to learn about conventions and social functions and to organize prospect files for promotional purposes. Recommend improvements in security systems or procedures. Develop conceptual designs of security systems. Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors. Initiate market research studies or analyze their findings. Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies. Advise business or other groups on local, national, or international factors affecting the buying or selling of products or services. Integrate environmental information into product or company marketing strategies, policies, or activities. Compile information about new accounts, enter account information into computers, and file related forms or other documents. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. Complete forms in accordance with company procedures. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Schedule and confirm appointments for clients, customers, or supervisors. Manage projects or contribute to committee or teamwork. Mail newsletters. Nuchas, Manhattan, NY

Manager, 2012

Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. Establish standards for personnel performance and customer service. Investigate and resolve complaints regarding food quality, service, or accommodations. Operate cash registers to accept payments for food and beverages. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners. Operate cash registers to accept payments for food and beverages. Prepare cash receipts after establishments close, and make bank deposits. Manage shift operations.

AirServCorp, Corona, NY

Lead Operation Supervisor, 2011

Set goals and deadlines for the department. Plan, administer and control budgets for contracts, equipment and supplies, Conduct classes to teach procedures to staff, Review financial statements, OT and Man-Hours report, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program with P&L improvements. Manage day to day operations. Manage Aircraft and Building Cleaners. Manage a staff of 150 employees including 2 supervisors and 6 leads. Manage an excess of 1.5 million heavy service cleaning contracts. Aramark Aviation Services, Jamaica, NY

Supervising Operation Supervisor, 2007-2011

Manage staff, preparing work schedules and assigning specific duties, Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency, Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes, Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits Perform bookkeeping work, including posting data and keeping other records concerning costs of goods and services and the shipment of good, Compile reports of cost factors, such as labor, production, storage. Manage Aircraft and Building Cleaners. Manage a staff of 150 employees including 2 supervisors and 4 leads. Manage an excess of 2.5 million heavy service cleaning contracts. 2

Dr. Raymond T Jones, Hollis, NY

Medical Assistant level 3, 2000-2004

Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic and therapeutic procedures to notify the physician if something appears wrong, Observe gauges, recorder, and video screens of data analysis system during imaging of the cardiovascular system, Perform general administrative tasks, such as scheduling appointments or ordering supplies and equipment. Conduct electrocardiogram (EKG), phonocardiogram, echocardiogram, stress testing, or other cardiovascular tests to record patients' cardiac activity, using specialized electronic test equipment, recording devices, and laboratory instrument, Perform a variety of clerical and office tasks, such as handling incoming and outgoing mail, completing and submitting insurance claims, typing, filing, and operating office machines, Receive patients, schedule appointments, and maintain patient records. Receive and screen telephone calls and visitors. ACN, Queen, New York

Manager Sales/Customer Rep, 2004-2006

Contact customers to persuade them to purchase merchandise or services, Develop prospect lists, Answer questions about product features and benefits, Write and record orders for merchandise, or enter orders into computers Confer with customers by telephone or in-person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints, Check to ensure that appropriate changes were made to resolve customers' problems, Solicit sale of new or additional services or products. Manage a staff of 15 sales reps. KFC, Jamaica, NY

Lead Cook/Lead Cashier, 2004-2007

Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices, Season and cook food according to recipes or personal judgment and experience, Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils, Regulate temperature of ovens, broilers, grills, and roasters Coordinate and supervise work of kitchen staff, Receive payment by cash, check, credit cards, vouchers, or automatic debits, Answer customers' questions, and provide information on procedures or policies, Resolve customer complaints. Manage a staff of 9 including Cashier and Cooks.

Manhattan Fruitier, Manhattan, NY

Packaging and Receiving, Dec 2000 – Dec 2002

Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment, Record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and recordkeeping purposes, Contact carrier representative to make arrangements and to issue instructions for shipping and delivery of materials, pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.

Amor Real Estate, Jamaica, NY

Manager of Sales/Administrative Assistant, 1997-1999 Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers, Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses, Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses, Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance, Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms, Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability. Stop one Grocery and Laundromat, Jamaica, NY

General Manager, 1999- 2004

Count money and make bank deposits, Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity, Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted, Schedule staff hours and assign duties, Establish standards for personnel performance and customer service, Order and purchase equipment and supplies, Review work procedures and operational problems to determine ways to improve service, performance, or safety, Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable, Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.

3

MILITARY EXPERIENCE

Civil Air Patrol, Manhattan, NY

Deputy Commander, 2002-2007

Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards, Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs, Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement, Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops, Train instructors and supervisors in techniques and skills for training and dealing with employees. Manage a staff of 7 officers and 6 NCOs.

NY State Guard, Manhattan, NY

Military Police/Medic/Communication, 2005-2007

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises, Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences, Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection, Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed, Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary. Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.

St. Nicks Alliance Workforce Development, Brooklyn, NY Ando International Training, Long Island City 2012 10-Hour OSHA Construction Industry, 40-Hours Hazwoper, Confined Spaces, Indoor Air Quality-(Bio-Remediation), Air Sampling Technician.

EDUCATION

Tiffin University, Toledo, OH

Bachelor of Business Administration in Organizational Management 2012-current St Nicks Alliance, Brooklyn, NY

Ando International, 2012

Woodhaven EMT Training, Woodhaven, NY

EMT, 2011

AmeriCorps NCC, Denver, CO

High School, 2004

Caliber Training Institute, Manhattan, NY

Medical Assistant, 2002

4

Contact this candidate