Dynamic Customer Service Specialist with 4+ Years Experience

Jessica Lynn Martin, Customer Service Representative

Dundalk, 21222, United States, +1-443-***-****, *******.************@*****.*** SUMMARY Dynamic Customer Service Associate with over 4 years of experience in delivering exceptional support and enhancing customer satisfaction. Proven skills in managing customer orders efficiently and resolving inquiries effectively. At Dairy Queen, successfully resolved customer issues, fostering loyalty and positive experiences. Dedicated to leveraging strong communication skills and operational efficiency to contribute significantly to a high-performing team in any customer service environment.

WORK EXPERIENCE

08/2024 – 11/2024 Appointment Setter, Government Marketplace New Castle, Delaware Facilitated timely support and resources for sales teams, enhancing the customer experience.

Engaged effectively with customers to address inquiries and resolve issues promptly.

Coordinated and scheduled appointments, optimizing workflow and ensuring efficient service delivery.

10/2017 – 10/2019 Machine Operator, Berry Global Baltimore, Maryland Implemented rigorous quality control measures, upholding product standards and enhancing customer satisfaction.

Operated machinery with precision, achieving optimal production output while maintaining operational efficiency.

Ensured strict adherence to safety compliance regulations, promoting a safe workplace environment.

Streamlined production processes, enhancing efficiency and minimizing waste throughout the manufacturing cycle.

Executed preventive maintenance protocols, reducing equipment downtime and extending machinery lifespan.

Diagnosed and resolved equipment malfunctions through effective troubleshooting techniques, restoring operational functionality. 06/2013 – 09/2017 Building Custodian, Baltimore County Public Schools Baltimore, Maryland Executed effective floor care techniques, ensuring a safe and clean environment for all users.

Implemented waste disposal protocols, promoting environmental safety and hygiene.

Ensured compliance with industry safety regulations to minimize workplace hazards.

Performed restroom sanitation procedures, maintaining high standards of cleanliness and hygiene.

Maintained cleanliness across various facilities, improving the overall appearance and safety.

Managed inventory efficiently, ensuring adequate supplies were always available for operations.

08/2009 – 06/2013 Customer Service Associate, Dairy Queen Baltimore, Maryland Managed and processed customer orders efficiently, ensuring timely fulfillment and satisfaction.

Engaged proactively with customers to provide exceptional service and address inquiries effectively.

Collaborated with team members to achieve shared goals and enhance overall workplace productivity.

Operated cash register systems accurately, handling transactions while maintaining financial integrity.

Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions.

Resolved customer issues promptly, ensuring a positive experience and fostering loyalty.

09/2010 – 12/2010 Administrative Assistant, Quality Automotive Wharehouse

Glen Burnie, Maryland

Streamlined office organization by implementing efficient filing systems and improving workspace layouts.

Delivered exceptional customer service by addressing inquiries and resolving issues promptly and professionally.

Executed accurate data entry tasks, maintaining confidentiality and ensuring data integrity.

EDUCATION

03/2025 – Present American Intercontinental University Bachelor's (BSCJ) - Criminal Justice, Criminal Justice Atlanta, Georgia

2008 – 2009 Penn Foster High School

High School Diploma

Scranton, Pennsylvania

Received my diploma on May 25th, 2009.

SKILLS Answering Phones Building Maintenance

Cash Handling Cashier

Cleaning Experience Data Entry

Microsoft Excel Microsoft Windows

Machine Operation Osha Standards

Plastic Manufacturing Communication Skills

Customer Service Detail Oriented

Dispatching Good Computer Skills

Highly Organized Human Resources Experience

Multi Tasking Negotiation Skills

Problem Solving Skills Quick Learner

Team Work Time Management Skills

Scheduling Adaptability

Technology Use Enthusiasm

LANGUAGES English (Speaking)

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