IT Support Specialist with Hardware/Imaging Expertise
Resume:
Michael E. Wade
*********@*****.***
OBJECTIVE:
I am seeking a position where I can best utilize my computer and electronic technological skills and experience in order to assist in the daily functioning of the company's overall success.
Summary:
Instinctive problem solver who focuses first on meeting the needs of the customer, then on solving the technical problem. Extremely analytical with an expert ability to troubleshoot and resolve complicated hardware, software, and operating system failures; also learns new hardware and software easily. Works and communicates well with team and supervisors, and aims to exceed expectations.
EXPERIENCE:
TRC Staffing, Atlanta, GA,
Professional Services
December 2020 to January 2021
Warranty laptop repairs for Lenovo
Conducted diagnostics and repairs of all hardware/software issues.
Repaired all different type of laptops models.
Monitored inventory levels of equipment, supplies, tools, and other materials; ensures availability of adequate materials to conduct work activities; initiated requests for new/replacement items; obtained competitive price quotes from vendors; prepare equipment specification; assisted in coordinating bid process.
The Judge Group, Charlotte, NC
Technology Staffing
June 2020 to November 2020
Imaging and software upgrading via SCCM for ABB
Schedule deployment of laptops and desktop workstations.
Remote various break fixes using Skype and Teams
Configured and Installed software on new workstation.
Troubleshoot hardware and software issues on workstation
Support for Windows 7, Windows 10, Microsoft Office 2013, as well as some old imaging systems.
SystemTec, Greensboro, NC
Information Technology
June 2018 to June 2020
Assisted in configuration, replacing and installing of laptops, desktops and printers for Moses Cone Health Hospital with hundreds of clients includes (Doctors, Nurses and Administrators)
Involved in refresh projects of Windows 7 and 10 systems
Resolve ticket issues using ServiceNow for break fixes
Installed varies 3rd party software
Did hardware and software break/fix for VDIs, laptops, desktops, printers, VoIP phones, soft phones, and mobile phones.
Knowledgeable of Windows Office 2019 and 365
Familiar with hand scanners
Experience in networking wired and wireless
Knowledgeable of SCCM and Active Directory
Experience with laserjet printers
Moseley Technical Services, Huntsville, AL,
Production
January 2018 to April 2018
Assisted in the sub-assembly for General Dynamics.
SystemTec, Greensboro, NC
Information Technology
May 2017 to December 2017
Assisted in configuration, replacing and installing of laptops, desktops and printers for Moses Cone Health.
Imaging of laptop and desktop PC's to Windows 7.
Installation of MS Office 2012 – 2013
Performed user management for Active Directory and Microsoft Office 365
Desk side support: upgrading end client s to new PC's, user data migration, software re-installation for user upgrades, setup, log in, and testing network connectivity to domain, verify data migration and personal settings are still in place on new computers.
Datamaster, Greensboro, NC
Information Technology
January 2017 to March 2017
Assisted in the deployment of computers, servers and printers for Yadkin Banks conversion to First National Bank.
Barrister, Hammond, LA,
Information Technology
October 2016 to October 2016
Assisted in replacing HP Windows 10 workstations at the U.S. Department of Justice in Greensboro, NC and Winston-Salem, NC.
Assisted in printer repairs at various locations in NC
Netview, Charlotte, NC
Information Technology
August 2016 to September 2016
Assisted in replacing and configuration of servers, switches, routers, battery backups and workstations for SunTrust Banks.
Insight Global, Raleigh, NC
Network Support
March 2015 to July 2016
Provided assistance installing IP phones at Dan River Regional Hospital
lead tech in replacing servers, ups, HP printers and surveying for the Bank of America
also, install and verify workstations overall operations
Alphanumeric, Raleigh, NC
Information Technology
November 2015 to December 2015
Assisted in network mapping of Zebra printers for UNC Hospital, Chapel Hill, NC
Ebryit, Raleigh, NC
Information Technology
July 2015 to August 2015
Assisted in the deployment of Dell desktops for the Danville, VA public school system
Abbtech, Greensboro, NC
Information Technology
May 2015 to November 2015
Provided support for deployment of laptops for the U.S. Department of Housing and
Development.
Assisted in the migration of Dell laptops for Kuehne + Nagel
Assisted in the image migration of Windows 7 desktops for Flowers Bakery
Configured desktops using Windows 8 for American Airlines
Assisted with imaging Dell Desktops and Laptops for the United States Environment
Protection Agency
Ralph Scott Life Services, Burlington, NC
Life Skill Instructor
April 2013 to October 2014
Provided basic assistance to the mentally challenged
Oversaw activities and all medical needs
Northwestern Consulting Group, Greensboro, NC
Field Service Technician
November 2010 to January 2011
Provided computer and network problem detection and resolution
Installed, upgraded, and tested all software and hardware components
Configured modems, routers, TCP/IP for networks and setup printer interface
Laboratory Corporation of America, Burlington, NC
Computer System Specialist
August 2001 to April 2010
Refurbished laptops, desk stations, test stations, and various computer components
Installed, upgraded, and tested all software components and hardware components
Provided functionality testing in both public and private software domains
Provided metric and functionality reports using Microsoft Office
Provided problem detection and resolution for both software and hardware components
Provided system integration for both hardware and software components
Configured and installed IBM servers and workstations using Novell
Maintained all quality assurance operations and methodologies
Space Craft, Inc., Graham, NC
Electronic Technician
April 1987 to April 2001
Installed components, units, and printed circuit boards following specification
Provided component level testing and troubleshooting of electronic circuitry
Utilized multimeters, oscilloscopes, soldering and electronic test equipment
Interpreted schematics and diagrams
Maintained all work-related equipment, passive load, test fixtures, etc.
Fabricated parts, cables, and test fixtures
TECHNICAL PROFICIENCIES:
Platforms/Operating Systems: Windows 95/98/2000/XP/Win7/8/10
Software/Tools: Microsoft Office 2013/2019/365; Remedy
Hardware: IBM/Lenovo/Dell/HP Laptops and Desktops PC’s. Laser, Inkjet Printers; Android Phones
EDUCATION AND CERTIFICATIONS:
Alamance Community College, Graham, NC, Associates Degree, Business Administration,
1991.
Alamance Community College, Graham, NC, Diploma, Electronic Technology, 1990.
Dell Computer Corporation, Certification, Computer Repair Service, 2006.
Hewlett Packard Corporation, Certification, LaserJet Printer Repair Service, 2008.
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