General worker/Production operator/Call centre agent/Sales consultant
Resume:
***************@*****.***
**** *.* **, *********, East London, 5219
C O N T A C T
A motivated and results-driven professional with a strong background in customer service, sales, and operations. Possesses exceptional communication skills, an ability to work under pressure, and a focus on continuous improvement. Adept at resolving customer queries, assisting in daily operations, and ensuring smooth workflows across various environments. Seeking a dynamic role where I can leverage my experience in customer relations, teamwork, and problem-solving to contribute effectively to organizational success.
A B O U T M E
E X P E R I E N C E
Specialised Productivity Support Services (SPSS)
Production Line Operator
22/03/2022 – 20/03/2023
Ensured adherence to company policies and operational procedures. Conducted quality checks on parts for defects prior to loading. Loaded parts onto robots in a timely and accurate manner. Reported any malfunctions or issues with robots to the cell technician. Maintained cleanliness and organization within the production area. Collaborated with team members to ensure smooth and efficient production operations.
Vector Logistics
Van Assistant
26/12/2019 – 09/2021
Assisted the driver in route navigation to ensure timely deliveries. Off-loaded stock at various delivery points and ensured proper handling. Checked stock against delivery invoices for accuracy. Maintained cleanliness and organization of trucks (clean-as-you-go). Participated in debriefing sessions at the depot after deliveries. Ensured adherence to safety protocols during loading and unloading activities National Students Financial Aid Scheme (NSFAS)
Contact Centre Agent
15/01/2018 – 30/05/2019
Provided telephonic support and assistance to NSFAS applicants. Resolved queries regarding funding applications and student support. Processed applications and verified supporting documentation. Assisted with general inquiries and escalated issues to senior agents when necessary.
Maintained accurate records of all customer interactions. Ensured compliance with company policies and procedures during all interactions.
Curriculum Vitae
HANISE
AVUYILE
S K I L L S
Customer Orientation
Time Management
Query Resolution
Communication Skills
Interpersonal Skills
Adaptability
Team Collaboration
Attention to Detail
Objection Handling
Ability to Work Unsupervised
Conflict Resolution
Sales and Upselling
Problem Solving
Accuracy in Data Entry
E D U C A T I O N
Walter Sisulu University
ND: Tourism Management
(Incomplete)
2010 – 2012
Greenpoint Secondary School
Matric (Grade 12)
2008
R E F E R E N C E S
Thando
Debriefer Vector Logistics
Phone: 078-***-**** / 061-***-****
Zintle Majangaza
Team Leader Old Mutual Financial Solutions
Phone: 074-***-****
Lauren
Team Leader Specialised Productivity Support Services (SPSS) Phone: 081-***-****
The Foschini Group (TFG)
Contact Centre Credit Advisor - Collections
05/07/2016 – 16/08/2017
Assisted customers with their accounts and outstanding balances. Negotiated payment arrangements and provided alternative solutions. Followed up on overdue accounts and managed collections efficiently. Advised customers on credit options and account management strategies. Handled inbound and outbound calls in a professional and courteous manner. Ensured adherence to company policies and legal guidelines during collection activities.
Old Mutual Financial Analysts (MFA)
Tele-sales Agent
06/05/2013 – 30/06/2016
Promoted and sold financial products to potential clients over the phone. Conducted market research to identify potential leads and opportunities. Provided clients with detailed information on various insurance and investment options.
Managed customer inquiries and resolved issues related to financial products. Met or exceeded sales targets consistently through effective lead generation and follow-up.
Ensured full compliance with industry regulations and company policies. Young Designers Emporium (YDE)
Sales Assistant
12/07/2009 – 08/2012
Greeted and assisted customers with product selection and purchasing decisions.
Operated the point-of-sale (POS) system and processed transactions. Assisted in managing stock orders and receiving new inventory. Maintained cleanliness and organization of the sales floor. Ensured customers were satisfied with their shopping experience. Worked collaboratively with team members to meet sales targets. D E C L A R A T I O N
I hereby declare that the information
provided is true and accurate to the
best of my knowledge.
Avuyile Hanise
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