Administrative Assistant with Remote Experience

CYNTHIA UMEH

Ibadan, Oyo State, Nigeria +234**********

**********@*****.*** LinkedIn: www.linkedin.com/in/cynthia-umeh24 SUMMARY

Detail-oriented and proactive administrative professional with experience in administrative support, customer service, and virtual assistance. Skilled in scheduling, document management, client communication, and task coordination. Proficient in digital tools including Microsoft Office, Google Workspace, and task management platforms. Known for strong organizational abilities, professionalism, and delivering efficient support in both onsite and remote environments. SKILLS

● Customer Relationship

Management

● Confidentiality and

discretion

● CRM Software

proficiency

● Online research and data

collection

● Team collaboration

● Effective communication

● Attention to detail

● Time management

● Data Entry and Database

Management

● Record keeping and

cloud filling systems

● Email and Calendar

management

● Document organization

● Document preparation

● Process improvement

● Task and workflow

Management

WORK EXPERIENCE

Administrative Assistant (Remote Internship) February 2026 — Present Lj’s Powerhouse LLC and Wholistic Hormone Expert — Houston, Texas, United States

● Coordinated brand outreach campaigns, managing communication with 50+ prospective partners and contributing to an increase in collaboration opportunities.

● Managed end-to-end UGC partnership communications, improving response turnaround time through structured follow-up systems.

● Handled high-volume email correspondence (30–50 emails daily) with brands and vendors, maintaining 100% professional response standards and organized documentation.

● Designed and maintained comprehensive spreadsheets to track 100+ leads, partnership pipelines, and expenses, improving reporting accuracy and workflow efficiency.

● Updated CRM systems consistently, improving lead tracking accuracy and enhancing internal reporting visibility for management decision-making.

● Conducted market research, compiling actionable data that supported strategic partnership decisions and digital growth initiatives.

● Developed standardized process documentation and workflow guides, reducing task completion time

● Created and managed Instagram account for targeted lead outreach, generating consistent engagement and supporting expansion of partnership networks.

● Provided administrative support for Amazon and digital platforms, including product tracking, content coordination, and performance documentation.

● Organized financial records, monitored expenses, and maintained accurate tax documentation for reporting purposes.

Customer Service Representative January 2021 – January 2022 Adron Homes and Properties – Ibadan, Oyo State, Nigeria

● Responded to client inquiries regarding property availability, pricing, and lease/purchase processes, ensuring accurate and timely information delivery.

● Assisted prospective buyers and tenants with property viewings, appointment scheduling, and follow-up communication to enhance client experience.

● Maintained client records and updated CRM systems with property inquiries, feedback, and transaction details.

● Coordinated between clients, agents, and property managers to facilitate smooth communication and service delivery.

● Handled customer complaints and concerns with professionalism, resolving issues and ensuring client satisfaction.

● Supported sales and marketing teams by providing customer insights, tracking leads, and contributing to property promotions.

● Prepared and processed basic documentation, contracts, and forms related to property transactions.

● Delivered exceptional front-line support, strengthening client relationships and contributing to repeat business and referrals.

Quality control officer June 2019 – June 2020

De United Food Industries Limited – Ota, Ogun State, Nigeria

● Conducted laboratory analysis and quality testing of raw materials to ensure compliance with regulatory and company standards.

● Monitored production processes to verify adherence to Good Manufacturing Practices (GMP), hygiene, and operational procedures.

● Oversaw the safe disposal of non-conforming products and materials in compliance with established safety and environmental standards.

● Maintained accurate and centralized documentation of quality control records, audits, and inspection reports for traceability.

● Collaborated with production staff to identify and address quality deviations, contributing to continuous improvement and product consistency

TOOLS

● Microsoft Teams

● Freshdesk

● Zendesk

● Calendly

● Picktime

● Clickup

● Apollo.io

● Google Voice

● Microsoft Office

(excel, word,

powerpoint)

● Research

● Dropbox

● Trello

● Remote for Slides

● Google Workspace

● Slack

● Google Chat

● Hubspot

● Monday.com

● Asana

● Zapier

CERTIFICATION

● Inbound by Hubspot Academy

● Service Hub Software by Hubspot Academy

● Digitalwitch IT Support

EDUCATION

University of Ibadan – Oyo State, Nigeria February 2022 – April 2024 Master of Public Health (Population and Reproductive Health Nutrition) University of Ibadan – Oyo State, Nigeria November 2014 – April 2019 BSc, Microbiology

LEADERSHIP SKILLS

Masters class representative

● Coordinated regular meetings with lecturers to ensure alignment between curriculum and class lectures, increasing student comprehension and engagement.

● Proactively obtained essential information and resources needed for classmates to navigate their school program effectively, contributing to decreased academic challenges among peers INTERESTS

● Customer support

● Administrative Support

● Women Empowerment

● Fitness

● Health promotion and

education

Contact this candidate