Customer Service Leader with Diverse Healthcare Experience

Dannette Bishop *** Banks Dr, Richmond, CA 510-***-**** ********.******@*****.***

Objective: To obtain a challenging position and utilize my customer service skills Skills & Abilities:

• 10 years of Customer Service Experience/ Administration Experience

• 4 years of Home Health Aide/ Medical Assisting Experience

• 4 years of Cashiering/ Data Entry Experience

• 2 years of Housekeeping

Experience:

Security Officer, Allied Universal, Napa and Concord CA, October 2022 – Current Duties: Secured premises and personnel by patrolling property, monitoring surveillance equipment, and access points. Investigate security breaches, incidents, and other alarming behavior. Completed reports by recording observations, information, occurrences, and surveillance activities.

Manager, BevMo Greenbrae CA, January 2021- May 2022 Duties: Overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment for employees. Cashiering, stocking, and making sure my department is clean and always stocked. Customer Service Associate, Faneuil- Covered California, Sacramento CA, October 2019 - April 2021 Duties: Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. Worked with clients who have complaints, orders, or require information about products/services purchased from the organization.

Communication Operator, Kaiser Permanente Vacaville CA, January 2018 - March 2018 Duties: Prioritizes calls, takes messages or page as appropriate; relays call by making telephone connections; records information; transmits information to clients and staff as needed; Operating all feature/functions of the operator console to efficiently answer the incoming calls and process as appropriate. Customer Service Representative, Home Depot Napa CA, December 2013 - December 2017 Duties: Perform all cash register functions accurately and efficiently while emphasizing great customer service. To assist with general store maintenance and operations on an as-needed basis when not serving customers, including cleaning, stocking, and assisting with inventory.

Housekeeping Aide, Banquet Realtors Pinole CA, August 2013 - February 2016, Duties: Performed special cleaning of rooms, disinfects walls, floors, and furnishings. Cleans nursing stations, halls, lobbies, treatment rooms, recreation areas, lounges, and dining areas. Stocks cleaning and linen carts. Empties and cleans waste and trash containers.

Medical Assistant, Lifelong Primary Care Berkeley CA, December 2012 – August 2013 Duties: Secured patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential. Counsels’ patients by transmitting physician's orders and questions about surgery as needed. Education: MEDICAL ASSISTING Certificate– Carrington College Emeryville 2011-2012 BACHELOR OF SCIENCE IN HEALTH ADMINISTRATION- University of Phoenix 2022-2025