Customer Service & Administrative Professional
Resume:
LAVANDA
H PATRICK
********@*****.***
Macon, GA 31206
Excellent customer service, organizational, verbal and written
communication skills, easily builds rapport, trust and confidence with
others. Other skills: Data entry, Microsoft Suite, Outlook, trained on
cloud-based management solutions Zendesk Citrix, Slack, Microsoft
Teams to name a few. Worked in Property management, performed light
accounting, collections; cross-selling, knowledge of collections laws,
regulations & compliance, fast paced call center experience. Degree in
Medical Assistance.
SUMMARY
01/2012
Associates of Applied Science
01/2005
Associates of Applied Technology
EDUCATION
CERTIFICATIONS
• CompTia A+ certification
• Computer Hardware
• Installation/Support Tech
• Desktop Applications
• IT Assistant Support
• Application Software
• ICD-9
• HCPCS CPT Billing and Coding
PayPal Inc. - Purchase Support Agent – Pt Remote WFH
08/2021 - 04/2022
I AAM Ministry - Volunteer Office Assistant
Macon, GA • 01/2013 - 01/2019
The Sabaugh Group - Medical Assistant
Macon, GA • 01/2012 - 01/2013
Remote (WFH) - Tax Preparer Volunteer
Macon, GA • 01/2007 - 01/2012
Georgia Power Company - CSR Specialist
Macon, GA • 01/1996 - 01/2011
Westside Medical - Medical Assistant Extern (270 hrs)
Macon, GA • 01/2012 - 2012
EXPERIENCE
Addressed customer concerns by providing timely information on
financial services.
•
Performed general office duties, solicited products & service
donations
•
• Submitted WC claims, dispensed, ordered meds/ tracked inventory
Volunteered income tax advice/ prepared income tax for family &
friends
•
• Determined service charges
• Achieved 100% of sales & service goals for three consecutive years
Interacted with engineers/technicians as needed on specific service
orders
•
• Served on focus groups determining new products and services
• (Ret.)
Facilitated triage processes alongside physician to enhance patient
care efficiency.
•
Executed clinical and administrative rotations using E-Clinical
software for streamlined operations.
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