Product & Banking Services Specialist with Growth Focus
Resume:
ADITYA LASKAR
************@*******.***
Birmingham, UK
PROFESSIONAL SUMMARY
MSc Business and Management graduate (Distinction) with professional experience of 4+ years in the banking industry across product, commercial, and wealth management roles. Demonstrated success in client growth, portfolio performance, and digital product enhancement. Seeking Product or Financial Services roles in the UK. I hold a Post Study Work (Graduate) Visa and the right to work in the UK.
RELEVANT WORK EXPERIENCE
07/2025 – Present
UK
03/2022 – 12/2022
India
Customer Support Advisor Lloyds Bank, UK
•Took ownership of customer enquiries by resolving issues at the first point of contact, applying product knowledge and sound judgment to deliver effective solutions
•Built and maintained professional customer relationships by actively listening, identifying needs, and providing accurate and empathetic support
•Promoted Banking Made Easy (BME) by educating customers on digital banking tools, increasing adoption of mobile and online banking services
•Managed customer data responsibly while ensuring full compliance with regulatory and data protection standards
Product Manager ICICI Bank, India
•Transformed the iPlay platform by introducing data-driven personalization and behavior-based marketing campaigns, increasing engagement by 35% and reducing churn by 20% within 4 months
•Designed and launched segmented product offers for the iMobile app, tailoring solutions to distinct customer profiles, which boosted conversions by 25% and revenue by 15% in a single quarter
•Reduced project downtime by Conducting tests, continuous evaluations, and made needed adjustments to marketing approaches
•Liaised with agencies to communicate and to discuss creatives required for different product UI at different product stages
•Projects: iPlay Optimisation, iMobile App product offers by customer segmentation, Online KYC Journey, Digi locker Integration Skills: Product Feature Enhancement and Optimization, Product Roadmap Prioritization, Goal Achievement, Search Engine Optimization English — Proficient Hindi — Proficient Bengali — Proficient 05/2020 – 02/2022
India
07/2019 – 05/2020
India
EDUCATION
01/2023 – 01/2024
Birmingham, United
Kingdom
07/2016 – 09/2019
India
Commercial Accounts Manager ICICI Bank, India
•Nurtured 100+ corporate client relationships by developing customized pricing models and contract terms that balanced profitability with client needs-reducing negotiation time while maintaining client satisfaction. I• ncreased account longevity across my portfolio by implementing a proactive engagement strategy, quarterly business reviews, tailored financial solutions, and rapid response protocols that reduced client churn to under 5% annually.
•Transformed client engagement by conducting monthly analysis of 50+ corporate accounts, identifying key opportunity areas through usage trends, service interactions, and direct feedback. Skills: Sales Acumen, Accounts Management, Communication Skills, Interpersonal Skills, Problem Solving, Target Driven Wealth Accounts Manager ICICI Bank, India
•Advised 50+ HNI clients on tailored investment strategies, analyzing risk profiles and financial goals to deliver personalized portfolio recommendations that outperformed market benchmarks annually.
•Designed retirement planning solutions for 30+ professionals using tax- efficient mutual funds and alternative investments, resulting in average portfolio growth of 8% YoY while reducing volatility through strategic diversification.
•Built lasting relationships with high-net-worth clients through personalized financial guidance and proactive education on wealth management solutions, fostering trust and long-term loyalty. Skills: Business Development, Accounts Management, Sales CRM, Portfolio Management, Problem Solving, Target Driven
Master of Science in Business and Management - Grade: Distinction, Aston University, Birmingham, United Kingdom
•Exhibited academic excellence by scoring a distinction in 6 out of 10 Modules and batch topper in marketing module
•Key Modules: Accounting Management (Distinction), Marketing Management (Distinction), Strategic Management (distinction) Bachelor of Business Administration - Grade: Merit, Symbiosis International University, India
•Demonstrated solid level of academic performance by scoring a merit
•Key Modules: Research Methodology, Elements of IT, Business Statistics, Basics of MIS, Marketing Management
LANGUAGE PROFICIENCY
CERTIFICATIONS
CSPO - Certified Scrum
Product Owner (Scrum
Alliance)
2025
IBM Product Manager
Professional Certificate
(ongoing)
OTHER WORK EXPERIENCE
05/2024 – Present
UK
08/2023 – 10/2024
UK
07/2023 – 12/2023
London - Remote
TOOLS
Crew Member McDonald's Restaurants Ltd, UK
•Served 100+ customers daily in a fast-paced environment, delivering efficient and tailored service while maintaining high customer satisfaction
•Collaborated with a 15+ member team during peak hours to ensure smooth operations, accurate order fulfilment, and quality standards Bar Staff Harnbury Holdings Ltd, UK
I• ncreased average customer spend through strategic upselling and consultative product recommendations
•Maintained strong client relationships by resolving service issues professionally and delivering a high-quality brand experience Research consultant Intern Alcom Carbon Markets, London - Remote
•Conducted an end-to-end market study on Biochar commercialisation in the Philippines, identifying viable expansion and market entry opportunities
•Analysed customer segments, competitive positioning, and carbon removal technologies to recommend scalable and commercially feasible solutions Skills: Market Analysis, Data Driven Decision Making, Project Management, Research and Analysis, Attention to Detail
Copilot, MS Office Suite, Streak CRM, Mail Chimp, Facebook AD Manager, Clickup EXTRA-CURRICULAR & ACHIEVEMENTS
- Led as college football captain while pursuing bachelor's degree, exhibiting leadership on and off the field in academic pursuits - Participated at All India Inter-University and All India National Football competition at university and school level respectively - Achieved completion of 6 graded piano examinations, affiliated with Trinity College, London, demonstrating musical expertise - Achieved victory in the 4 x 50 Medley relay, representing my college team with pride and excellence in competitive swimming - A member of the photography team while pursuing my Bachelor's degree, covering fests and events happening at the university
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