Operations & Administrative Lead, DSP Support

Experience

Milestone Counseling Services Ogden, UT

Ass. Office Manager/Operations Lead/Direct Support Pro (DSP) 10/2025 - 03/2026 Served as primary administrative lead for a residential disability services program and in-office therapy practice, acting as central point of communication between staff and Executive Director/Therapist. Oversaw day-to-day staff coordination, requiring all residential staff to report concerns, scheduling conflicts, operational issues, and client-related matters directly through me before escalation. Managed and resolved on-site issues, staff concerns, and scheduling adjustments, relaying critical updates and recommendations to the Executive Director for final decision-making. Coordinated and maintained therapist scheduling, including client appointments, calendar management, phone intake, and in-office check-in procedures.

Handled high-volume phone communications with clients, families, staff, and community contacts in a professional and confidential manner.

Collected and documented patient insurance information for verification and coordination with billing personnel. Conducted monthly apartment compliance checks for all residential clients to ensure safety, cleanliness, and regulatory standards were met.

Organized and documented mandatory monthly fire drills for all staff to maintain compliance with safety regulations. Completed monthly inventory audits of client apartments and maintained accurate reporting records. Monitored and maintained medication logs to ensure proper documentation and adherence to compliance standards. Scanned, uploaded, and maintained confidential client and operational records in accordance with HIPAA guidelines. Supported audit preparation and ensured all documentation, compliance records, and monthly reports were accurate and up to date

Provided direct care and support to individuals with disabilities, assisting with activities of daily living (ADLs), medication reminders, and behavioral support plans.

Documented client progress, incidents, and daily reports in compliance with HIPAA and agency standards. Supported client transportation, appointments, and community integration activities. Maintained a safe, structured, and supportive residential environment. Training focused on assisting individuals with disabilities and mental health conditions in applying for SSI/SSDI benefits. Autoliv United States Ogden, UT

Assembly Line Worker Production Associate 2 03/2023 - 04/2025

· Operated and monitored production line equipment to assemble automotive safety products.

· Maintained consistent speed and accuracy while meeting daily production goals.

· Inspected parts and products for defects, ensuring quality standards were met.

· Collaborated with team members and supervisors to maintain smooth workflow.

· Followed strict safety protocols in a fast-paced manufacturing environment.

`Produced Automative parts

Burger King Farr West, UT

Cashier/Customer Service 10/2020 - 08/2022

· Provided fast, friendly service while assisting customers with orders and questions.

· Accurately processed cash, card, and mobile transactions while balancing the register.

· Prepared food and beverages to company standards, ensuring quality and consistency.

· Supported shift operations by restocking supplies and keeping work areas clean.

· Contributed to a positive team environment by staying flexible and dependable during busy hours. Skills

Alexiss Long

801-***-**** **************@*****.*** Ogden, UT Direct Support & Client Care(DSP/DSI), Staff Supervision & Team Coordination, Scheduling & Calendar Management, HIPAA Compliance & Confidential Documentation, Medication Log Monitoring, Behavioral Support Assistance, Crisis De-escalation & Problem Resolution, Insurance Verification & Administrative Support, Inventory Auditing & Compliance Checks, Production Operations & Quality Control, Customer Service & Communication, Safety & Regulatory Compliance, Reliability & strong work ethic, Customer service & communication, Problem solving, Quick learner & adaptable, Assembly & warehouse operations, Quality inspection & attention to detail, Production efficiency in fast-paced environments, Safety compliance & organization 5 S'S

Education

Alta High School Sandy, UT

11/2020

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