Remote Golf Booking Agent with CRM Expertise
Resume:
Address: **** **** ***** *******, ******, CA ***** Phone number: 310-***-****
Email address: ***********@*****.***
KEITH MUSIAL
PROFILE
Experienced Phone and Online based sales professional skilled in CRM management and client consultation, with a proven record of driving revenue. Expert in sales enablement tools like Salesforce and Gong, adept at managing bookings and customer communications.
Offers strong organizational skills and a results-driven approach to enhance booking efficiency and deliver exceptional client experiences. EXPERIENCE
BetterUp
07/2024 (REMOTE)
Member of the sales / customer support team. Ensured timely and accurate delivery of critical KPIs organization-wide to drive performance transparency. Served as the initial and primary point of contact for phone and email interactions withe valued customers
Improved and expanded platform capabilities by enhancing Gong, MixMax, SFDC and deploying new tools including CaptivateIQ, Nue, and Tableau, leading end-to-end sales enablement initiatives from scoping and SOW creation to deployment, training, and feedback cycles.
Automated commissions processing, reducing cycle time by 71% (from 2 weeks to 4 days) through direct data integration, significantly accelerating payroll accuracy and timeliness.
Streamlined operations and optimized resource allocation to cut enablement resources by over 80%, boosting operational efficiency. Delivered accurate future-state insights via enhanced on-demand forecasting reports and advanced financial models, strengthening executive decision-making capabilities.
Reduced project delivery time by 28% by streamlining cross-departmental workflows using Agile methodologies, improving time-to-market. Increased operational capacity by 19% through automation of reporting systems enabling real-time performance tracking and resource management. Coordinated and delivered 12+ large-scale projects on time and within budget by managing multi-functional teams and resource allocation efficiently. Implemented transparent communication frameworks and regular progress updates, improving stakeholder satisfaction scores by 40% and fostering alignment. SENIOR SALES AND OPERATIONS MANAGER
Memento Mori
09/2022 – 07/2024 REDWOOD CITY
Directed operations for production services, ensuring high-quality output while optimizing resource allocation to reduce costs by 30% without compromising service quality
Streamlined business operations by implementing new processes and procedures, boosting team efficiency and aligning efforts with company goals Deployed cloud-based computing platforms to enhance sales enablement and fulfillment insights, improving data-driven decision-making and operational transparency
DIRECTOR - SALES & OPERATIONS
1/3
EXPERIENCE
Privacera
03/2021 – 09/2022 FREMONT
Analyzed market trends to design and execute targeted sales enablement and operations projects, driving a 22% revenue increase and improving customer satisfaction through enhanced support ratings over 18 months Led a team specializing in sales enablement, contracting, and sales effectiveness to align strategies and boost overall sales performance Implemented a new CRM system that streamlined sales operations, resulting in a 30% increase in average order value and a 70% rise in subscription renewals, significantly enhancing recurring revenue streams
SENIOR SALES & REVENUE MANAGER
Bluescape
02/2019 – 03/2021 SAN MATEO
Streamlined operational processes, boosting efficiency by 11% to enhance organizational workflow and effectiveness.
Designed and deployed a cost-effective tech stack, reducing expenses by 37% while expanding available seats to support scalable growth. Generated and analyzed forecasting and pipeline reports, increasing forecasting accuracy by 40% and driving higher sales revenue.
Sales & Operations Manager
SAP Fieldglass
08/2017 – 02/2019 CHICAGO
Integrated multiple CRM and Salesforce environments to create a unified, accessible repository, streamlining sales team workflows and improving data accuracy. Trained and mentored sales representatives on consultative sales techniques, boosting sales closures by 16% and enhancing overall team performance. Managed CRM systems to maintain organized sales records and support communication across teams.
Facilitated interdepartmental communication to resolve issues and optimize sales operations processes.
SALES & OPERATIONS MANAGER
Ammeraal Beltech
05/2016 – 08/2017 SKOKIE
Led the implementation of Microsoft Dynamics CRM, streamlining sales processes and boosting overall operational efficiency.
Developed and established performance metrics and reporting systems, increasing visibility into sales performance and identifying improvement areas. SALES OPERATIONS MANAGER
SKILLS
Reservation Systems
Intermediate
Phone-Based Customer
Support
Advanced
Advanced
Customer Service
Advanced
Communication
Advanced
Organizational Skills
Advanced
Problem-Solving
Advanced
Relationship-Building
Advanced
– BOOKING & CUSTOMER SUPPORT
CRM Systems
Advanced
Consultative Sales Skills
Advanced
– CRM & SALES TOOLS
2/3
EDUCATION
Northwestern University
09/2000 – 07/2004 EVANSTON, UNITED STATES
Political Science Bachelor of Science
Northwestern University
09/2000 – 07/2004 EVANSTON, UNITED STATES
Legal Studies Bachelor of Science
HOBBIES
Guitar Skiing SF Giants
Live Music Travel Astronomy
Dogs! Cooking
~ references and additional experience available upon request ~ 3/3
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