IT & Network Infrastructure Specialist
Resume:
Michael Foster
Austin, TX
********@******.***
Active Security Clearance Authorized to Work in the U.S.
PROFESSIONAL SUMMARY
Seasoned IT and Network Professional with 25+ years of experience supporting enterprise, data center, and customer-facing environments. Strong background in networking, infrastructure support, security, and troubleshooting across wired and wireless systems. Highly skilled in data center rack builds, firewall and security setup, device configuration, and Tier 2/3 technical support. Known for clear documentation, cross-functional collaboration, and delivering reliable solutions in fast-paced environments.
CORE TECHNICAL SKILLS
Data Center Infrastructure & Rack Builds
Copper & Fiber Cabling
Wired & Wireless Networking
Firewall & Network Security
Desktop & Network Troubleshooting
Windows, Linux, Mac OS, iOS
Active Directory & SAP
ServiceNow, Remedy, Jira, Zendesk
Office 365, Excel, SharePoint
SCADA / Monitoring Concepts
Documentation & Process Improvement
PROFESSIONAL EXPERIENCE
Seeking Employment July 2025 – Present
Contract Network Technician
NVIDIA Inc. / Worldwide Technology
May 2025 – June 2025
Built and assembled data center racks and infrastructure.
Coordinated device installation and copper/fiber cable configuration.
Unpacked, deployed, scanned, and documented 41+ data center devices.
Maintained accurate asset tracking and installation records.
Contract Network Technician
Tesla Inc. / Trillium Staffing
May 2024 – October 2024
Constructed data center racks and coordinated equipment installation.
Configured copper and fiber cabling for enterprise infrastructure.
Assisted with device deployment and inventory documentation.
Contract Network Technician
Collabera / NetSync
February 2024 – April 2024
Upgraded wireless access points across public school sites.
Coordinated with team leads on configuration standards and protocols.
Oversaw inventory tracking and product identification.
Provided Tier-2 support and collaborated with data center teams.
Seeking Employment September 2023 – January 2024
Support Technician
eTeam / Capgemini / American Family Insurance
June 2023 – August 2023
Supported users with password resets, access provisioning, and account changes.
Facilitated Microsoft Teams collaboration sessions with clients.
Installed and supported data center infrastructure for media platforms.
Documented technical procedures and assisted with management reporting.
Supported Office 365, Remedy, QuickFix, Windows 10, Mac OS, and iOS.
Senior Technician
Eagle Eye Networks, Inc.
January 2023 – June 2023
Led customer troubleshooting for IP-based camera systems (wired, wireless, fiber).
Directed camera setup, configuration, and firmware upgrades.
Maintained network updates and monitored system performance.
Produced technical documentation and support reports.
Technologies: Ubuntu Linux, Meraki, Jira, Splunk, Zendesk, Office 365.
Triage Specialist / Test Engineer
Wipro Technologies / Facebook
August 2022 – November 2022
Managed bug report queues for internal network applications.
Reproduced and documented defects with detailed analysis for engineers.
Supported Windows, Mac OS, iOS, Android, Okta, Slack, ServiceNow, Remedy.
Support Specialist
Insight Global / Wayne / Dover Fueling Systems
February 2022 – July 2022
Reset network connections for remote fuel dispensers and video systems.
Updated BIOS and restored network stability across sites.
Provided troubleshooting support using copper and fiber connections.
Documented recurring issues and improved knowledge base accuracy.
Technical Analyst
CDK / Technology Providers Inc.
September 2021 – February 2022
Restored network and video connections for remote sites.
Supported SAP disaster recovery and high-availability protocols.
Maintained documentation and assisted leadership reporting.
Network Technician / Desktop Support
Apogee / Robert Half
May 2021 – August 2021
Assisted college students with internet and network setup.
Provided desktop support, BIOS upgrades, and network resets.
Supported iOS, Android, Office 365, Windows 10, and Mac OS.
Network Support Consultant
DXC Technology / Pyramid Consulting
November 2020 – April 2021
Configured wired and wireless networks and access points.
Created network port maps and technical documentation.
Supported SAP disaster recovery and ticketing systems.
Seeking Employment July 2020 – October 2020
Support Technician
TTEC, Inc.
April 2020 – June 2020
Supported remote agents with infrastructure setup and VPN connectivity.
Configured secure tunnels and monitored network stability.
Infrastructure Support Specialist
Epicor Software
April 2019 – November 2019
Configured and maintained wireless access points.
Executed equipment replacements using ITIL/ITSM processes.
Documented SonicWall switch and network configurations.
EDUCATION
Bachelor of Science – Radio-TV and Film
The University of Texas
Bachelor’s Degree – Journalism
The University of Texas at El Paso
ADDITIONAL SKILLS
Data Center Operations
PC Hardware & Software Troubleshooting
Testing & Validation
Documentation & Training
Customer & Stakeholder Support
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