Experienced Office Manager and Customer Service Specialist

Joanne Ramstine (Jody)

610-***-**** Cochranville, PA, USA

Profile

Office manager and customer service worker with over twenty years of experience in streamlining office operations. Enjoys working with people and assisting them wherever necessary. Well versed in cash management, patient scheduling, and record keeping. Aims to achieve client and employee satisfaction as well as ensureall tasks are completed in a timely manner. Operates well under pressure in a fast-paced environment. Above average communication skills and a quick problem solver.

Professional Experience

2019/03 – present

Thorndale, PA,

United States

Checkout Coach

Giant Supermarket

-Oversaw and managed all cashiers during shifts to ensure steady workflow and efficient production

-Assisted customers and staff with any concerns, grievances, and all general inquiries

-Western Union certified to provide services related to checks and money orders

-Handled the cash register and tills to initiate a smooth checkout and transaction process 2023/07 – present

Thorndale, PA,

United States

Certified Key Carrier

Giant Supermarket

-Completed all job responsiblities required of an employee in the role of checkout coach

-Responsible for ensuring the store opened for designated business hours and that staff were present and ready to complete assigned tasks

-Inspected the store for any safety or security issues that could impede the operation of the supermarket

2023/07 – present

Thorndale, PA,

United States

Cash Office Clerk

Giant Supermarket

-Responsible for handling cash and credit card transactions, including cash deposits

-Ran daily cash reports and kept records of daily and monthly transactions

-Performed audits to maintain balanced cash records

-Balanced registers at the beginning and end of each day to make certain that all transactions have been properly completed

2019/06 – 2022/08

Thorndale, PA,

United States

Office Manager

Pearl Family Dentistry

-Served as manager for the practice, performing administrative tasks and providing excellent customer service and patient care

-Operated the front desk during normal business hours, registering patients in scheduling software and confirming necessary details

-Handled billing of patients or insurance companies based on services provided when necessary

-Utilized vast knowledge of insurance to assure staff and patients of coverage and service availability

-Discussed treatment plans with patients to esnure necessary scheduling and procedures were performed

-Acted as a line of communication between patients and the doctor for all required services

-Communicated thoroughly with patients to provide the highest quality experience during their visit

1998/01 – 2019/06

Thorndale, PA,

United States

Office Manager

Braverman Dentistry

-Office manager for over twenty years providing assistance to the practice in the form of administrative tasks and operating in the front office

-Acted in a friendly and professional manner by greeting patients upon arrival to the practice

-Registered patients and handled phone calls in a timely and professional manner

-Handled billing of patients and insurance company for provided services

-Provided an explanation of benefits for patients to ensure awareness of coverage and any owed copay

-Established a treatment plan for patients to make certain that correct services were provided and all appointments were streamlined quickly and efficiently

-Manages accounts payable, confirming that all payments were made outside companies for goods and services provided as swiftly as possible

-Managed accounts receivable to ensure that all allowed payments were made to the practice by patients and insurance companies in a timely manner Skills

Skills

Outstanding communication, Computer Skills, Insurance Knowledge, General Management, Problem Solving,

Speed and Accuracy

Certifications and Qualifications

Western Union Certified

Key Carrier Certified

RAMP Certified

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