Experienced Customer Service & Operations Manager
Resume:
Carol Ann Buzzard ***** W. Amalfi Ave.
Maricopa, AZ 85138
***************@*****.***
SUMMARY OF QUALIFICATION
I have over 45 years of experience in the customer service field. Working for my family’s business and at times managing over 100 + employees at times. I have spent the majority of the last 25 years working in call centers as an Enrollment Rep. as well as a Qualifying specialist. As well as Managing different operations in different fields of work.
PROFESSIONAL EXPERIENCE:
Property Manager / Public Storage
June 2022- September 2023 -Maricopa AZ
● Overseeing all managerial operations such as:
Opening
Closing
Banking
Daily, Monthly and Collections calls
Interviewing new hires
Inventory
Ordering supplies and merchandise
Sales
Monthly meetings & filing all end of month paperwork
Monthly auctions
Daily lock checks of 645 units.
● Maintained the grounds landscape and cleanliness.
● Received multiple awards for outstanding customer service. As well as the cleanest property.
● I received many bonuses for the most monthly sales. Head of Inside Lawn & Garden / Customer Service Representative - Lowe's October 2018 – May 2022- Chandler, AZ
● I work hands on with customers all day. With everything from helping to find what they are looking for to general everyday questions.
● I build and decorate all displays in the garden and seasonal areas.
● I assist in the outside garden when needed.
● I am responsible for selling, stocking, restocking and keeping inventory of my department.
● As well as keeping it clean, organized and presentable. Qualifying Specialist - University Of Phoenix
February 2012 - April 2016 - Phoenix, AZ
● I helped students find the career path that was right for them.
● I assisted them with financial aid, grants and scholarships.
● Part of my job was to encourage students to return to school and help reassure them of any worries they may have.
● I was responsible for attending training seminars.
● Also receives service rewards for perfect attendance and customer service. TDR Tester - Professional Employment Solutions
January 2011 – September 2011 - Scottsdale, AZ
● I worked at both the Phoenix and Deer Valley locations of John C. Lincoln Hospital.
● I assisted in converting the hospital's paper charts to the electronic Epic System.
● I was responsible for installing the new program onto all computers throughout both hospital locations. As well as verify compatibility between printers and computers that were running new Epic Systems.
● HIPPA certified
Human Resource Representative - RCS INC.
April 2001 – December 2011– Laveen, AZ
● I was responsible for possessing all the hiring paperwork.
● I verified insurance coverage, scheduled drug testing and managed time sheets, Banking, Money Counting,Ticket Sales Managing daily office duties. EDUCATION:
I received my High school Diploma from Weld County in Knees Burg, Colorado in 1985. PERSONAL REFERENCE:
Jay Leavitt - 602-***-**** Elizabeth Leavitt - 602-***-**** Zachary Buzzard - 602-***-**** Cliff Kunkle - 602-***-****
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